Team details page

  • Release version: Yokohama
  • Updated October 15, 2024
  • 2 minutes to read
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    Summary of Team details page

    The Team details page, embedded within the Org talent page, offers organizational leaders insight into the skills and talent makeup of teams under their leadership. Accessible via the Employee Center under the Leader hub, this page helps leaders evaluate team composition, skill proficiency, and engagement metrics.

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    Accessing the Team details page

    • Navigate to the Employee Center and select Org talent from the Leader hub drop-down list.
    • Select an employee card who leads a team within your organization.
    • Click the View team details button on the selected employee’s card.

    Team details widgets

    The page includes several key widgets providing vital team data:

    • Growth engagement: Measures employee interaction with Talent Development growth tools, helping leaders gauge engagement levels.
    • Team skill score: Displays a proficiency score indicating how well the team meets required skill levels for their roles. A score of 100 means full proficiency. It also highlights skills needing improvement.
    • Employee work arrangement: Shows team members’ distribution across work arrangements such as on-site, remote, or hybrid.
    • Range of years spent at the company: Visualizes team tenure by configurable time segments (default ranges: <1 year, 1–2 years, 2–6 years, >6 years). Data is updated weekly based on Employment start date from Employee Profile records.
    • Time spent in current positions: Displays tenure distribution in current roles with similar configurable segments and weekly updates from the Start date in Employee Job Profile records.
    • Range of employee experience: Bar chart showing the number of team members at various experience levels, including the manager. Data is retrieved from the Job level field in Employee Job Profiles.

    Practical benefits for ServiceNow customers

    This page equips organizational leaders with actionable insights to:

    • Assess and improve team skill sets aligned with role requirements.
    • Understand employee engagement with development tools.
    • Analyze workforce composition by work arrangement, tenure, and experience for better talent management.
    • Configure tenure data segments to tailor insights to organizational needs.

    Overall, the Team details page enables data-driven talent decisions that support workforce development and organizational growth.

    The Team details page provides your organizational leaders with visibility into the skills and talent composition of a team that exists within the leader's organization.

    The Team details page is embedded into the Org talent page. To access the Team details page, perform the following steps after you navigate to the Employee Center and select Org talent from the Leader hub drop-down list:
    1. Select a card for an employee who leads a team within the leader's organization.
    2. Select the View team details button on the card for the employee that you selected.

    Team details widgets

    Table 1. Team details page widgets
    Widget Description
    Growth engagement Widget contains metrics that measure employee engagement with the growth tools provided in the Talent Development suite of applications.
    Team skill score Widget displays a skill score associated with a team in the leader's organization. This score measures the number of people, in a specific team, who have achieved the proficiency levels necessary for each skill required by the roles in that team. A score of 100 means that the requirements are met.

    This widget also reflects a list of skills on which the team must improve the most.
    Employee work arrangement Widget reflects a distribution of team members by work arrangements (for example, on-site, remote, hybrid).
    Range of years spent at the company Widget reflects a distribution of team members by tenure at the company. Administrators can configure the following components for the data that appears in this widget:
    • Up to six segments
    • The time range for each segment
    Tip:
    For more information about the configuration process, see Configure time range data in tenure widgets.
    The following time ranges are provided by default:
    • >6 years
    • 2–6 years
    • 1–2 years
    • <1 year

    A scheduled job that runs weekly uses the date in the Employment start date field in the Employee Profile record to calculate the tenure data that appears in this widget.
    Time spent in current positions Widget reflects a distribution of team members by tenure in their current position. Administrators can configure the following components for the data that appears in this widget:
    • Up to six segments
    • The time range for each segment
    Tip:
    For more information about the configuration process, see Configure time range data in tenure widgets.
    The following time ranges are provided by default:
    • >6 years
    • 2–6 years
    • 1–2 years
    • <1 year

    A scheduled job that runs weekly uses the date in the Start date field in the Employee Job Profile record to calculate the tenure data that appears in this widget.
    Range of employee experience Widget reflects a distribution of team members by experience levels. The bar chart displays the number of employees in a specific team, at each experience level, including the team manager.

    The horizontal axis represents the experience level and the vertical axis represents the number of employees at each experience level.

    Leader Hub uses the Job level field in the Job profile record from the Employee Job Profiles [sn_employee_position] table to retrieve the data that appears in this widget.