---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR Onboarding Executive dashboard

# HR Onboarding Executive dashboard {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
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## Summary of HR Onboarding Executive dashboard

The HR Onboarding Executive dashboard provides Human Resources executives with real-time insights into the progress and effectiveness of new employee onboarding activities.
It helps measure and improve the employee experience by tracking key onboarding metrics and activities.
This dashboard is designed to support HR executives in gaining clear visibility into onboarding performance and employee satisfaction.
Show full answer Show less  
**Note:** Starting with the Yokohama release, this dashboard is being prepared for future deprecation.

## End Users and Roles

The primary user of this dashboard is the HR Executive, who requires clear visibility into the employee onboarding experience. To access the dashboard, the user must have the Performance Analytics role **snhrcore.manager**.

## Key Metrics and Indicators

* **Number of employees leaving the company:** Measures employee attrition, broken down by department, employment type, or employment duration.
* **Average number of onboarding activities per onboarding case:** Tracks how many onboarding activities are closed on average per completed onboarding case.
* **Average new hire satisfaction survey score:** Reflects the average satisfaction score from surveys sent to employees after onboarding.
* **Average time taken for onboarding activities:** Measures the average duration in days to complete onboarding activities per case.
* **Number of HR cases logged in first 30 days:** Counts non-onboarding HR cases raised by new employees within their first 30 days.
* **Average onboarding activities and time by role:** Separate metrics for activities closed and time taken by employees and fulfillers (those responsible for completing assigned tasks).
* **Lifecycle event cases and activities:** Tracks number of lifecycle cases opened and closed daily, and onboarding activities completed by employees and fulfillers.
* **IT requests logged in first 30 days:** Counts IT-related requests raised by new hires in their first month.
* **Open lifecycle events cases:** Measures open cases for employees starting in the next 7 days, those already started (post day 1), and those yet to start (pre day 1).

## Breakdowns and Data Visualizations

Data can be broken down by various dimensions such as activity, activity set, department, employment duration, employment type, location, owner group, and region. The dashboard includes visualizations like single score widgets highlighting overdue activities for employees and fulfillers, supporting quick identification of bottlenecks.

## Practical Benefits for ServiceNow Customers

* Enables HR leaders to monitor onboarding progress and identify delays or issues in real time.
* Provides actionable insights into employee satisfaction and attrition related to onboarding.
* Supports data-driven improvements to the onboarding process by highlighting performance by role and department.
* Helps track the volume and types of HR and IT requests from new hires, enabling better resource planning.
* Facilitates proactive management of upcoming employee onboarding cases to ensure timely completion.  
This dashboard gives Human Resources executives insights into how smoothly new employees
progress through onboarding activities. Real-time information gives them all the insights they
need to measure and improve the influence of their team on providing a delightful employee
experience.  
Note:  
Starting with the Yokohama release, HR onboarding executive dashboard is being prepared for future deprecation.  
Figure 1. Overview tab Figure 2. Activity Analysis tab Figure 3. New Hire Experience tab

## End users and roles {#hr-onboarding-exec-dashboard__section_r4m_kch_vdb}

{#hr-onboarding-exec-dashboard__table_u4l_drg_vdb__entry__2}

| End user and goal | Required Performance Analytics role |
|-|-|
| HR Executive: Needs clear visibility into employee experience | sn_hr_core.manager |
[ ]

{#hr-onboarding-exec-dashboard__table_u4l_drg_vdb}

## HR Onboarding Executive indicators {#hr-onboarding-exec-dashboard__section_btg_xrg_vdb}

Number of employees leaving the company
:   Measures employee attrition. The Employee Turnover widget displays
    this value, broken down by department, employment type, or employment duration.

Average number of onboarding activities per onboarding case
:   Measures how many activities are closed on average from the total number of closed
    onboarding cases, using the formula `[Number of Closed Onboarding Activities] / [Number
    of closed lifecycle events cases > HR Service = Request Onboarding]`

Average new hire satisfaction survey score
:   Measures the average score of the new hire satisfaction survey which is sent to the
    employees after they have onboarded

Average time taken for onboarding activities
:   Measures the time taken on an average to finish onboarding activities per onboarding case,
    using the formula `[Summed duration of onboarding activities] / [Number of closed
    lifecycle events cases > HR Service = Request Onboarding] / 24`

Number of HR Cases logged in first 30 days of employment
:   Measures the number of non-onboarding HR cases that were logged by employees during the
    first 30 days of their employment

Average number of onboarding activities per onboarding case - Fulfiller
:   Measures how many activities assigned to the fulfiller are closed on average from the total
    number of closed onboarding cases, using the formula `[Number of closed onboarding
    activities - Fulfiller] / [Number of closed lifecycle events cases > HR Service = Request
    Onboarding]`

Average number of onboarding activities per onboarding case - Employee
:   Measures how many activities assigned to the employee are closed on average from the total
    number of closed onboarding cases, using the formula `[Number of closed onboarding
    activities - Employee] / [Number of closed lifecycle events cases > HR Service = Request
    Onboarding]`

Average time taken for onboarding activities - Employee
:   Measures the time employees take on average to finish their onboarding activities as part
    of onboarding case, using the formula `[Summed duration of onboarding activities -
    Employee] / [Number of closed lifecycle events cases > HR Service = Request Onboarding] /
    24`

Average time taken for onboarding activities - Fulfillers
:   Measures the time fulfillers take on average to finish their onboarding activities as part
    of onboarding case, using the formula `[Summed duration of onboarding activities -
    Fulfiller] / [Number of closed lifecycle events cases > HR Service = Request Onboarding] /
    24`

Number of closed lifecycle events cases
:   Measures number of lifecycle events cases closed today

Number of closed onboarding activities
:   Measures the number of all activities closed as part of a lifecyle case, using the formula
    `[Number of closed onboarding activities - Employee] + [Number of closed onboarding
    activities - Fulfiller]`

Number of closed onboarding activities - Employee
:   Measures the number of closed activities assigned to the new hire

Number of closed onboarding activities - Fulfiller
:   Measures the number of closed activities assigned to the fulfiller

Number of IT Requests logged in first 30 days of employment
:   Measures the number of IT Requests that were logged by employees during the first 30 days
    of their employment

Number of new lifecycle events cases
:   Measures number of lifecycle events cases opened today

Number of open lifecycle events cases - Employees starting in next 7 days
:   Measures number of open cases for employees starting in the next 7 days

Number of open lifecycle events cases - Post day 1
:   Measures number of open cases for employees who have already started

Number of open lifecycle events cases - Pre day 1
:   Measures number of open cases for employees who have yet to start

## Breakdowns {#hr-onboarding-exec-dashboard__section_brs_lch_vdb}

* Activity
* Activity Set
* Department
* Employment duration
* Employment Type
* Location
* Owner Group
* Region
{#hr-onboarding-exec-dashboard__table_qsk_4ch_vdb}

## Data visualizations {#hr-onboarding-exec-dashboard__section_f2p_vhp_q2b}

The dashboards include the following visualizations:{#hr-onboarding-exec-dashboard__table_l12_zhp_q2b__entry__2}

| Title | Type |
|-|-|
| Overdue Activities - Employee | Single Score ![Single-score icon]() |
| Overdue Activities - Fulfiller | Single Score ![Single-score icon]() |
[ ]

{#hr-onboarding-exec-dashboard__table_l12_zhp_q2b}