--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Emergency Exposure Management # Emergency Exposure Management {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Emergency Exposure Management The ServiceNow® Emergency Exposure Management application helps organizations identify users potentially exposed to infectious diseases by analyzing various data sources such as meetings, locations, shifts, Wi-Fi logs, and badge scans of affected users. It supports multiple tracing systems---including Microsoft Office 365 meetings, workspace reservations, employee logs, visitor logs, and proximity sensing data---to generate a list of potentially exposed individuals. Show full answer Show less The application is part of the broader ServiceNow® Emergency Response Management suite, designed to assist companies in managing emergency situations like disease outbreaks. It also integrates with related applications such as Emergency Outreach and Emergency Self Report to enable health status self-reporting by users. ## Key Features * **Multiple Data Source Integration:** Uses diverse data sources for comprehensive exposure tracing. * **Custom Tracing Systems:** Allows setup of tracing systems using your own data sources to tailor exposure identification. * **Guided Setup:** Provides a Safe Workplace guided setup to configure Safe Workplace and Emergency Response Management applications efficiently within your ServiceNow instance. * **Compatibility with Federal Environments:** Available for IL4 and FedRAMP federal environments with installation options for commercial, federal hosted, and on-premise deployments. * **Manual User Addition:** Enables manual addition of users potentially exposed to an affected individual. * **Domain Separation Support:** Supports domain separation for service providers implementing the application. ## Practical Use and Setup After installation (which requires admin role), configure tracing systems for relevant data sources, set up diagnostic request tasks, and register Microsoft applications to enable exposure identification workflows. When a user self-reports a health condition, Emergency Exposure Management analyzes relevant data to identify other users who may have been exposed. ## Important Notices * **Legal Responsibility:** Organizations are solely responsible for compliance with laws and regulations, including data protection and employment laws. ServiceNow does not provide legal advice and recommends customizing template language accordingly. * **Government Agency Use:** Offered free of charge for government agencies with no future payment obligations. Agencies must confirm ethical approval and remain responsible for legal compliance. The ServiceNow® Emergency Exposure Management application helps identify users who might have been exposed to infectious diseases by analyzing multiple data sources such as meetings, location, shifts, Wi-Fi access logs, and badge scans of affected users. Emergency Exposure Management provides tracing systems to use the following data sources to generate a list of potentially exposed users: * Microsoft Office 365 meeting invite * Location of the ServiceNow user profile * Workspace reservation * Badge scan log * Wi-Fi access log * Employee daily log * Field service task * Visitors log * Handheld or wearable device proximity sensing data {#emergency-exposure-management__ul_ecd_3j5_bnb} Note: Some of the tracing systems require you to install other Safe Workplace suite and Emergency Response Management applications. For more information, see [Tracing systems in Emergency Exposure Management](https://servicenow-prod.fluidtopics.net/eJqGhdLyQXjl8MDnngjaeg "A tracing system configured for a contact tracing data source enables you to identify potentially exposed employees by running a diagnostic request.").You can also manually add users whom you know might have been potentially exposed to an affected user. In addition to using the base system tracing systems, you can set up a tracing system that uses your own data source to identify potentially exposed users. For more information, see [Set up a tracing system for an exposure data source](https://servicenow-prod.fluidtopics.net/xRzDVP~nwbnF0oPkbzw1XQ "Set up a tracing system for your exposure data source to identify potentially exposed employees by running the diagnostic requests for an affected employee."). Use guided setup to implement Safe Workplace suite apps : The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided SetupSafe Workplace Guided Setup. For more information about using the guided setup interface, see [Using guided setup](https://www.servicenow.com/docs/access?context=guided-setup&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US). ## Use with other Emergency Response Management applications {#emergency-exposure-management__section_fyj_cz5_1lb} Emergency Exposure Management was originally developed to monitor and aid in stopping the community spread of infectious diseases, such as COVID-19 among users. It is part of a suite of ServiceNow® Emergency Response Management applications built on the ServiceNow AI Platform® to assist companies in their emergency response efforts. You can also enable users to self-report their health status through the [Emergency Outreach](https://servicenow-prod.fluidtopics.net/BiM45rj4NlREcEr2lwTyhQ "Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request a user response. You can also configure other preferred communication channels.") and [Emergency Self Report](https://servicenow-prod.fluidtopics.net/qU_P4gZ~vXzly5gXNOZe8g "During a crisis, the ServiceNow Emergency Self Report application gives users a way to notify their organization of their health status. It also provides a workflow for qualified users to safely return to work. Managers and response teams can track user reporting.") applications, which are both available in the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do). ## Emergency Response Management for federal customers {#emergency-exposure-management__section_b4r_fjj_blb} Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.{#emergency-exposure-management__erm-fedramp} {#emergency-exposure-management__table_kxr_yz3_blb__entry__2}{#emergency-exposure-management__p_lwb_nfg_h1c}{#emergency-exposure-management__p_nwb_nfg_h1c}{#emergency-exposure-management__p_qwb_nfg_h1c}{#emergency-exposure-management__p_swb_nfg_h1c} | Type | Instructions | |-|-| | Commercial on-premise | Visit the ServiceNow® Store to download and install the application. | | Federal hosted | See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | Federal on-premise | If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.{#emergency-exposure-management__p_pwb_nfg_h1c} See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | On-premise | See the [Commercial downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030258\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030258) article in the Store Help Center for more information. | [Table 1. Installation instructions for self-hosted and federal environments] {#emergency-exposure-management__table_kxr_yz3_blb} ## Notice regarding use by organizations {#emergency-exposure-management__section_cgc_ml5_1lb} All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application's compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.{#emergency-exposure-management__p_j3b_nfg_h1c} Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.{#emergency-exposure-management__p_k3b_nfg_h1c} ## Notice regarding use by government agencies {#emergency-exposure-management__section_tkd_zl5_1lb} ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency's Ethics Office or its authorized representative that acceptance and usage of the application is permissible.{#emergency-exposure-management__p_l3b_nfg_h1c} All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency's specific requirements.{#emergency-exposure-management__p_m3b_nfg_h1c} * **[Install Emergency Exposure Management](https://servicenow-prod.fluidtopics.net/8lgUVeG44Atux7Rib6RncQ)** You can install Emergency Exposure Management if you have the admin role. * **[Set up Emergency Exposure Management](https://servicenow-prod.fluidtopics.net/1O0xVS9UIygOM_H7tpy_og)** After installing the Emergency Exposure Management application, set up tracing system for your data sources, diagnostic request task configuration, and register Microsoft applications. * **[Identify potentially exposed users](https://servicenow-prod.fluidtopics.net/lHs5qI1XieOYglqrrKdFUA)** When a user has indicated a health condition on a self-report, use Emergency Exposure Management to identify other users who might have come in contact with the affected user. You can analyze multiple data sources, such as location, meetings, workspace reservations, badge scans, and Wi-Fi access data of the affected user to identify potentially exposed users. * **[Domain separation for Emergency Exposure Management](https://servicenow-prod.fluidtopics.net/b_j4Ng71GPMZAV90IJ7G6g)** The following table lists the domain separation use cases for service providers (SPs) using this application. *[\>]: and then