--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Health and Safety Testing # Health and Safety Testing {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Health and Safety Testing The ServiceNow® Health and Safety Testing application helps organizations streamline health testing processes to reduce the spread of infectious diseases in the workplace. It enables organizations, where legally allowed, to either require health testing for users or allow users to request optional testing upon potential exposure notifications. Users can specify preferences such as test type, date, and location, while administrators coordinate scheduling and availability. After testing, users can submit results to meet organizational health and safety requirements, facilitating a safe return to work. Show full answer Show less ## Integration with Safe Workplace Suite Health and Safety Testing is part of the ServiceNow Safe Workplace suite designed to support workforce and workplace readiness post-emergencies or pandemics like COVID-19. It integrates with applications such as: * **Employee Readiness Surveys:** Assess user readiness to return via surveys. * **Employee Health Screening:** Screen users for entry compliance (e.g., temperature checks, PPE). * **Explore Workplace Core:** Manage clean, socially distanced workspace configurations. * **Workplace Personal Protective Equipment Inventory Management:** Track PPE inventory. * **Contact Tracing:** Analyze user interactions using data like badge scans and contact logs to identify exposure risks. These applications collectively support a comprehensive approach to workplace safety. ## Use by Federal Customers Federal customers operating in IL4 or FedRAMP environments can install Safe Workplace suite applications on nonproduction instances without special requests. Licenses are needed for production use. Customers are responsible for configuring the applications to comply with applicable U.S. federal regulations. Installation instructions vary based on environment (commercial on-premise, federal hosted, federal on-premise) and are detailed in ServiceNow Store articles and support channels. ## Important Notices * **Organizational Responsibility:** Organizations implement the application at their own discretion and remain responsible for legal compliance related to data protection, employment laws, and any other applicable regulations. Out-of-the-box language is not legal advice and should be tailored. * **Government Agencies:** Offered free of charge for a limited period, with no future payment obligations. Government users must confirm ethical compliance and remain responsible for legal adherence. Implementation decisions and template modifications rest solely with the agency. ## Installation and Configuration * Installation requires admin role access. * Complete all configuration tasks to tailor Health and Safety Testing to your organization's requirements. ## Key Functionalities for Users and Administrators * **Request COVID-19 Diagnostic Tests:** Users can request tests when exposed, symptomatic, or for other reasons. * **Report Test Results:** Users can update their health status by submitting diagnostic test results. * **Review Test Results:** Users can access and attach documents to recent test records. * **Confirm Test Results:** Administrators can verify user-submitted test results via the Employee Readiness Core Approval Portal. * **Health and Safety Testing Dashboard:** Provides administrators with insights on testing trends, types of tests performed, and approval statuses. Streamline the user health testing process to help organizations reduce the spread of infectious diseases in the workplace. The ServiceNow® Health and Safety Testing application streamlines the user health testing process to identify affected users and help reduce the spread of infectious diseases in the workplace. It provides organizations, where they are legally required or permitted to use them, with two options: request that users get tested or allow users to request optional health testing upon being notified of potential exposure to an infectious disease, such as COVID-19. Users can submit health testing preferences such as test type and preferred testing date and location. Administrators can use the employee request forms to coordinate testing availability and scheduling. After health testing is complete, users can use Health and Safety Testing to provide a test result to satisfy the organization's health and safety requirement, clearing the user for a safe return to the workplace. ## Use with other Safe Workplace suite applications {#health-safety-testing__section_jm5_b3v_rlb} Health and Safety Testing is part of a suite of ServiceNow® Safe Workplace suite applications. Use it with these other applications to help your organization prepare its workforce and workplaces to resume operations after emergencies and pandemics like COVID-19. * With the [Employee Readiness Surveys](https://servicenow-prod.fluidtopics.net/rUxmoQ1kE72NIJuTbogjlA "The ServiceNow Employee Readiness Surveys application lets you evaluate the readiness of your workforce to return to the workplace by asking users to complete a survey.") application, evaluate the readiness of your users to return to the workplace by asking them to fill in a survey. * Before users re-enter workspaces, use the [Employee Health Screening](https://servicenow-prod.fluidtopics.net/bN1stAJvQYrN_wB2YDOczw "Screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and PPE. Require that users agree to comply with health and safety policies before they return to the workplace.") application to screen users and ensure compliance with your entry requirements, such as a temperature check and PPE. * With the [Explore Workplace Core](https://servicenow-prod.fluidtopics.net/oF~jC2Syvpt2kYDH7I43WQ "The ServiceNow Workplace Core application enables you to create well-maintained and well-managed processes for employees in the workplace. You can manage various units of your workplace such as workplace locations, maintenance, space administrations, reservations, requests, visitors, moves and more. The Workplace Core is the core application of the Workplace Service Delivery suite.") application, prepare for the return of users by configuring and maintaining clean and socially distanced workspaces for them to use. * You can manage the inventory of safety equipment for your workforce with the [Workplace Personal Protective Equipment Inventory Management](https://servicenow-prod.fluidtopics.net/4S1nMUnFUyxNNp9yxlzzOw "Use the ServiceNow Workplace Personal Protective Equipment Inventory Management application to manage PPE inventory to help safeguard the physical safety  of your workforce. Monitor the availability of PPE at different locations, fulfill employee requests for PPE, and track PPE assigned to employees.") application. * With the [Contact Tracing](https://servicenow-prod.fluidtopics.net/FUE8yJif5cn5uvDqXXSgMw "The ServiceNow Contact Tracing application helps organizations reduce workplace transmission of infectious diseases, such as COVID-19, by identifying any on-site users who might have been in contact with an affected user. The user receives updates about the number of reported cases or symptoms in the location. A list of potentially exposed users is created from various data inputs, such as badge scans, Wi-Fi access logs, and daily contact logs.") application, evaluate the readiness of your users to return to the workplace by using data such as badge scans, Wi-Fi access logs, and daily contact logs to help identify potential user interactions. {#health-safety-testing__ul_urt_ptc_slb} All Safe Workplace suite applications are available in the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). ## Safe Workplace suite for federal customers {#health-safety-testing__section_ahh_qrc_slb} Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.{#health-safety-testing__safe-workplace-wsd-fedramp} {#health-safety-testing__table_kxr_yz3_blb__entry__2}{#health-safety-testing__p_lwb_nfg_h1c}{#health-safety-testing__p_nwb_nfg_h1c}{#health-safety-testing__p_qwb_nfg_h1c}{#health-safety-testing__p_swb_nfg_h1c} | Type | Instructions | |-|-| | Commercial on-premise | Visit the ServiceNow® Store to download and install the application. | | Federal hosted | See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | Federal on-premise | If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.{#health-safety-testing__p_pwb_nfg_h1c} See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | On-premise | See the [Commercial downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030258\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030258) article in the Store Help Center for more information. | [Table 1. Installation instructions for self-hosted and federal environments] {#health-safety-testing__table_kxr_yz3_blb} ## Notice regarding use by organizations {#health-safety-testing__section_ywr_w54_rlb} All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application's compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.{#health-safety-testing__p_s1g_nfg_h1c} Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.{#health-safety-testing__p_t1g_nfg_h1c} ## Notice regarding use by government agencies {#health-safety-testing__section_zrb_x54_rlb} ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency's Ethics Office or its authorized representative that acceptance and usage of the application is permissible.{#health-safety-testing__p_l3b_nfg_h1c} All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency's specific requirements.{#health-safety-testing__p_m3b_nfg_h1c} * **[Install Health and Safety Testing](https://servicenow-prod.fluidtopics.net/4MTT_8mtnPFEwp2zgPzbnw#install-health-testing)** You can install Health and Safety Testing if you have the admin role. * **[Configure Health and Safety Testing](https://servicenow-prod.fluidtopics.net/dYbywP2EKzXv0T1CTurIBw#configure-health-safety-testing)** Complete all configuration tasks to ensure that Health and Safety Testing is set up correctly for your company. * **[Request a COVID-19 diagnostic test](https://servicenow-prod.fluidtopics.net/0pFdKp40qpAqVGLgZxEJzg)** Request a COVID-19 diagnostic test if you have been potentially exposed, are having symptoms, or want testing for another reason. * **[Report your COVID-19 diagnostic test result](https://servicenow-prod.fluidtopics.net/u~NjU~gEZHWh2wFJEIXuMg)** If you would like to provide your company with an update on your health status, report your COVID-19 diagnostic test result. * **[Review your health test results](https://servicenow-prod.fluidtopics.net/UPuoEfaJyWxoRuCeMNMSug)** If you would like to review your recently reported COVID-19 diagnostic test result or add an attachment to a health test, access your previous test results. * **[Confirm COVID-19 test results for a user](https://servicenow-prod.fluidtopics.net/F1RxSKrdfmX21X0_0DeR4w)** Confirm a user's reported COVID-19 test results through the Employee Readiness Core Approval Portal. * **[Health and Safety Testing dashboard](https://servicenow-prod.fluidtopics.net/AEnHOltIU4Ue74dEEN9GoQ)** Use the Health and Safety Testing dashboard to gain insight on the health of your users with reports detailing testing trends, the types of tests performed, and approvals.