---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Integrating Workplace Services Kiosk with Workplace Indoor Mapping

# Integrating Workplace Services Kiosk with Workplace Indoor Mapping {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Integrate Workplace Services Kiosk with Workplace Indoor Mapping to provide options to kiosk users to search for a space, get directions, and raise cases.

## Integration Overview {#integrating-kiosk-indoor-map__section_myp_tzm_vbc}

1. Create a kiosk configuration that you want to use for indoor mapping. For more information, see [Create a kiosk configuration](https://servicenow-prod.fluidtopics.net/VNmsLdlv4NNZyLqdhpgkgA "Create a kiosk configuration, assign a homepage, and link a kiosk device module.").  
   You can also use existing kiosk configurations if they fit your requirement.  
   Note:  
   You can create a custom homepage for the kiosk configuration or use the default one. For more information about creating a homepage, see [Create a kiosk homepage](https://servicenow-prod.fluidtopics.net/62Kn1zF8XnaCGSpTWk8SkA "Create a homepage configuration that is displayed when a user opens the kiosk device.").
2. Create a map feature configuration from Workplace Central. For more information, see [Configure map features for kiosk](https://servicenow-prod.fluidtopics.net/hxICKn0Z3r6BZIwqpz5gcQ "Configure map features such as actions and data visualization for the kiosk.").
3. Set up the kiosk position and map settings. For more information, see [Configure the kiosk position and map settings](https://servicenow-prod.fluidtopics.net/XFrsyzOZshpeOJWa8ODpdA "Configure the kiosk position and camera position on the map.").
4. Configure a module for the kiosk indoor map. For more information, see [Configure a module for kiosk indoor mapping](https://servicenow-prod.fluidtopics.net/jvoAYnWu0o06NVJ_lPKnOQ "Create a module for the kiosk to decide the flow for the kiosk.").
5. Assign the kiosk configuration to a kiosk device. For more information, see [Setting up a kiosk device](https://servicenow-prod.fluidtopics.net/fxwf9Pd3Eg7R3lDUkNVNaw#setting-up-kiosk-device "Set up a kiosk device by assigning a kiosk to a physical device.").

{#integrating-kiosk-indoor-map__ol_kh2_xgt_vbc}

After integrating Workplace Services Kiosk with Workplace Indoor Mapping, kiosk users browse the workplace, search for spaces, get directions, and raise cases. For more information, see [Using Kiosk Indoor Mapping](https://servicenow-prod.fluidtopics.net/CBLa8jF0PYQ0ILFUS7~SXg "Use the kiosk indoor mapping feature to search for spaces, get directions, and raise cases.").

If an error occurs on the kiosk at run time, a generic error page is displayed to the user. As an admin, you can find information about the errors in the system logs. For more information about error scenarios, see [Workplace Services Kiosk error scenarios](https://servicenow-prod.fluidtopics.net/TsAleRDcH8O~lES4HcFZcg "Find the cause and related information of kiosk errors in the system logs.").

The kiosk uses the Kiosk general request record producer to create a case from the Raise an issue modal. You can configure the record producer by navigating to Workplace Case ManagementWorkplace Case Management - SetupRecord producers.

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