---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee actions

# Employee actions {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Employees can create and update universal requests and track existing universal requests
by using Microsoft Teams.
* **[Create a Universal request from Microsoft Teams](https://servicenow-prod.fluidtopics.net/cyMUeZ5eBpNZFNtwNXh4zA)**   
  Create a universal request with the help of the Virtual Agent. You can access the Virtual Agent from the Microsoft Teams application.
* **[Update or cancel a universal request using Microsoft Teams](https://servicenow-prod.fluidtopics.net/aY2UINLm1UoSv25QyCy9TA)**   
  Update or cancel a universal request with the help of the Virtual Agent. You can access the Virtual Agent from the Microsoft Teams application.