---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Report a knowledge gap from a case in Agent Workspace for HR Case Management

# Report a knowledge gap from a case in Agent Workspace for HR Case Management {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Report a knowledge gap for a case to get a documented resolution for common HR cases.

## Before you begin

Role required: none

## Procedure

1. Navigate to AllHR Case ManagementAgent Workspace for HR Case Management.
2. Select the Lists icon (![Lists icon]()).
3. Select an HR case.
4. Select the More icon ![More icon]() and select Report knowledge gap from the drop-down list.
5. In the Knowledge feedback task form, enter a description in the Description field.
6. Select Save.
7. **Optional:** Request notifications of updates to an existing knowledge base article by selecting a knowledge base article from the Outcome field.
8. Select Save.

## Result

A knowledge gap is created and is listed
in the Knowledge Feedback Tasks related list on the case record page.

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