---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee Relations Executive Overview dashboard

# Employee Relations Executive Overview dashboard {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Employee Relations Executive Overview dashboard

The Employee Relations Executive Overview dashboard in ServiceNow provides a high-level view of Employee Relations (ER) cases.
It delivers detailed insights into case types, locations, HR services, departments, and trends.
This dashboard is designed for Employee Relations employees and HR leadership to monitor and manage ER cases effectively, identify emerging issues, and support strategic improvements.
Show full answer Show less  

## Key Features

* **High-level Metrics:** Displays total open cases, cases past SLA, restricted cases, and new cases created this week.
* **Case Breakdown:** Visualizes data by allegation types, corrective action types, HR services, case priority, and case state.
* **Geographical Insights:** Maps open cases by location to identify trends or regional concerns based on the location of the user at case opening.
* **Trend Analysis:** Shows trends over time for allegation types and outcomes with line charts to track increases, decreases, or stability.
* **Outcome Tracking:** Displays corrective actions taken for closed cases, helping evaluate resolution effectiveness.

## Key Outcomes

* Enables early identification of ER case hotspots for timely resolution.
* Supports informed decision-making through trend analysis and detailed case categorization.
* Helps HR leadership understand ER case distribution by department and HR service, facilitating targeted interventions.
* Provides actionable metrics that assist in improving ER processes and strategy development.

## Access and Roles

Access requires the ServiceNow AI Platform role **snhrer.casereader**, ensuring secure and appropriate visibility to ER case data.  
The Employee Relations Executive Overview dashboard provides you with high
level data on Employee Relations cases and detailed information on the types of ER cases,
locations, cases by HR service and department, and trends.  

## Required ServiceNow AI Platform roles {#er-hr-pa-eo__section_upb_qj4_2fb}

sn_hr_er.case_reader

## Use cases {#er-hr-pa-eo__section_amw_cqt_rlb}

For examples of how different people in your organization would use this dashboard, see these use cases.{#er-hr-pa-eo__table_ov2_tj4_2fb__entry__2}

| User | Dashboard use |
|-|-|
| Employee Relations employee or HR leadership | The dashboard provides: * A high-level overview of the current ER case volume, status, and distribution. * An understanding of the top ER case types and issues by different employee populations. * Identification of hot spots early so they can be resolved quickly. * An analysis of trends and changes that can inform process improvements and ER strategy. {#er-hr-pa-eo__ul_dcs_s4k_l4b} |
[Table 1. Use cases of Employee Relations Executive Overview dashboard]

{#er-hr-pa-eo__table_ov2_tj4_2fb}

## Indicators {#er-hr-pa-eo__section_nm4_hk4_2fb}

ERCases.CorrectiveActions
:   Shows corrective actions taken for closed cases.

ERCases.AllegationTypes
:   Shows data for each allegation type on open ER cases.

ERCases.Restricted
:   The number of restricted ER cases.

ERCases.NewThisWeek
:   The number of ER cases created this week.

ERCases.Open
:   The total number of open ER cases.

ERCases.PastSLA
:   The number or ER cases that have past the Service Level Agreement (SLA).

## Breakdowns {#er-hr-pa-eo__section_yfw_qk4_2fb}

* ERCases.AllegationTypes
* ERCases.CorrectiveActionTypes
* ERCases.HRService
* ERCases.Priority
* ERCases.State
{#er-hr-pa-eo__ul_ulw_dl4_2fb}

## Reports {#er-hr-pa-eo__section_t5q_fl4_2fb}

{#er-hr-pa-eo__table_xvt_hl4_2fb__entry__4}

| Title | Type | Source table | Description |
|-|-|-|-|
| Open cases | Real-time Score | Employee Realtions Case \[sn_hr_er_case\] table | The total number of open ER cases. |
| Open cases past SLA | Latest Score |   | The number of open ER cases that have passed the Service Level Agreement (SLA) |
| New cases this week | Real-time Score |   | The number of new ER cases for the current week. |
| Restricted cases | Real-time Score |   | The number of ER cases that are classified as restricted. For more information, see [HR Service Delivery Employee Relations case restrictions](https://servicenow-prod.fluidtopics.net/PCiiaKYwHsGgMBMig6~_RQ "Use Case Restriction Configuration to determine what groups and agents can access or restrict ER cases."). |
| Open cases by location | Map | Employee Realtions Case \[sn_hr_er_case\] table | Provides the number of open ER cases by geographical location. This data can help you recognize trends or you can use it for data comparisons. The location represents the location of the Opened for users at the time the case was opened. |
| Open cases by HR service | Scorecard |   | Shows the number of open ER cases by date for each HR service (with link) and a trending graph. |
| Open cases by department | Column (default) |   | Shows the number of ER cases for each department within your company. |
| Allegation types for open cases | Column (default) |   | The number of open ER cases for each allegation type. |
| Allegation types trend | Line Chart |   | Provides the number of ER cases by allegation type by date. It also shows a trend line that indicates if cases are going up, down, or staying neutral. |
| Outcomes of allegations for closed cases | Line Chart |   | Shows the number and corrective actions associated with a closed ER cases by allegation. |
[Table 2. Reports in Employee Relations Executive Overview dashboard]

{#er-hr-pa-eo__table_xvt_hl4_2fb}