---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Explore

# Exploring Health and Safety Case Management {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring Health and Safety Case Management

Health and Safety Case Management in ServiceNow enables employees, line managers, and safety teams to efficiently manage health and safety-related cases.
Employees can raise inquiries and submit compensation claims, line managers coordinate return-to-work processes after injury or illness, and safety teams handle case resolution and internal workflows.
This solution centralizes communication and case handling related to workplace health and safety.
Show full answer Show less  

## Key Features

* **Health and safety questions:** Employees can submit questions regarding health and safety policies or incidents via the Employee Center.
* **Return to work cases:** Line managers and safety agents manage employees' return to work after injury or illness, including assessing work capability.
* **Compensation claims:** Employees and line managers can submit and manage claims related to work-related injuries.
* **HR case creation:** Safety teams can create HR cases linked to safety incidents to facilitate communication with Human Resources.
* **Health and safety cases:** Safety teams create and manage cases to track and resolve health and safety issues, ensuring proper documentation and communication.

## Key Outcomes

* Employees receive timely support for health and safety concerns and compensation claims.
* Line managers effectively coordinate return-to-work processes, improving employee reintegration after illness or injury.
* Safety teams streamline case management and internal workflows related to workplace safety incidents.
* Improved communication and record-keeping among employees, managers, safety, and HR teams.

## Next Steps

To maximize the benefits of Health and Safety Case Management, ServiceNow customers should explore configuration guides, how to submit cases, and best practices for working on health and safety cases within their organization.  
Learn more about Health and Safety Case Management and review the benefits it can provide for different users in your organization.

## Health and Safety Case Management overview {#hs-exploring-case-management__cf-exploring-parent-overview}

With Health and Safety Case Management, employees can ask health and safety questions, line managers can plan employees' returning to work after an injury or illness, and the safety team can work on these health and safety
cases to resolve them.

## Health and Safety Case Management users {#hs-exploring-case-management__cf-exploring-parent-users}

{#hs-exploring-case-management__table_pc2_zk2_zbc__entry__2}

| User | Description |
|-|-|
| Employee | * Raise health and safety inquiries, such as leaves due to safety incidents or organization's health and safety procedures. * Submit compensation claims for work related incidents. {#hs-exploring-case-management__ul_wbm_byy_cdc} |
| Line manager | Submit cases related to return of an employee to work considerations. |
| Safety team | Work on safety cases and the related safety incidents or injuries. |
[Table 1. Users]

{#hs-exploring-case-management__table_pc2_zk2_zbc}

## Health and Safety Case Management workflow {#hs-exploring-case-management__cf-exploring-parent-workflow}

1. Health and safety cases are submitted to the safety team in one of the following ways:
   * Employees submit health and safety related questions from the Employee Center.
   * Safety case manager creates cases based on questions received from employees or their line managers.
   * Safety agent (with RTW case manager role), working on safety incidents or injuries, creates return to work cases for employees returning to work after an injury or illness. They can also create HR cases for any assistance from the HR department.
   {#hs-exploring-case-management__ul_krs_lfl_bcc}
2. Safety case manager works on safety cases to provide information and resolve employees' questions related to health and safety. If it's a return to work case, they can assess the employee's capability to work before they return from their injury or illness.
{#hs-exploring-case-management__cf-exploring-parent-workflow-ol}

## Health and Safety Case Management benefits {#hs-exploring-case-management__cf-exploring-parent-benefits}

{#hs-exploring-case-management__table_sc2_zk2_zbc__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Support employees for their health and safety related inquiries. | [Health and safety questions](https://servicenow-prod.fluidtopics.net/EBi7cpSwPj~9S9SKov9nZQ "Ask a health and safety question from the safety department to request information such as health and safety procedures, training, or return to work.") | Employee |
| Support for employees returning from time-off due to injury or illness. * Time to return to work * Successful return to work {#hs-exploring-case-management__ul_bs1_cjh_zbc} | [Return to work](https://servicenow-prod.fluidtopics.net/qSDN6kl9EfOJ_TeD0ra9Ng "Work on a safety case to provide information, ensure that any outstanding tasks are completed, and resolve the employee's questions and compensation claims related to health and safety.") | * Line manager * Employee {#hs-exploring-case-management__ul_mwj_m3h_zbc} |
| Ensure employees are adequately compensated for their injuries in the workplace. | [Compensation claims](https://servicenow-prod.fluidtopics.net/94QrjsLRxPgNlrUNJ0sesg "Submit a compensation claim for a work-related incident or injury.") | * Line manager * Employee {#hs-exploring-case-management__ul_st5_rdc_ddc} |
| Enable creation of HR case from within the safety incidents to handle any communication with the HR department. | [HR case for an injury](https://servicenow-prod.fluidtopics.net/cXZDc_aTvyPkGu6EgfCQzw "Create an HR case for an employee who is on leave because of an injury or illness or needs any other assistance from the HR department.") | * Safety team * Human Resources team {#hs-exploring-case-management__ul_imb_dnh_zbc} |
| Enable creation of return to work case from within the safety incidents to handle the return to work process for the injured person. | [Return to work case for an injury](https://servicenow-prod.fluidtopics.net/m0NVnR3ReZwQkj3Cwo~Lpw "If an employee is returning to work after an injury or illness, create a return to work case to assess the employee's capability to work before they return.") | * Line manager * Safety team {#hs-exploring-case-management__ul_bpl_l2l_bcc} |
| Enable safety team to create cases to address internal workflows while associating them with the employee for records and communication. | [Health and safety case](https://servicenow-prod.fluidtopics.net/BRIMlNq6uGubkuK4I8akvA "Begin the resolution process by creating cases based on questions received from employees.") | Safety team |
[Table 2. Key features of Health and Safety Case Management and their benefits]

{#hs-exploring-case-management__table_sc2_zk2_zbc}

## What to explore next {#hs-exploring-case-management__cf-exploring-parent-links}

To learn more about configuring and using Health and Safety Case Management, see:

* [Configuring Health and Safety Case Management](https://servicenow-prod.fluidtopics.net/U6i2D3rer9olKF8TuDx1Lw "Set up your implementation for Health and Safety Case Management by installing the application and reviewing and configuring the components that are installed with the application.")
* [Submitting Health and Safety cases](https://servicenow-prod.fluidtopics.net/UfIKxnQmrKMa3wDoMaIj0A "Safety case manager can begin the resolution process by creating cases based on questions received from employees. Employees can also directly ask a health and safety-related questions from the Employee Center. They can fill out the Health and Safety question form, select an appropriate category for their question, and then submit it.")
* [Work on a Health and Safety case](https://servicenow-prod.fluidtopics.net/qSDN6kl9EfOJ_TeD0ra9Ng "Work on a safety case to provide information, ensure that any outstanding tasks are completed, and resolve the employee's questions and compensation claims related to health and safety.")
* [Health and Safety Case Management reference](https://servicenow-prod.fluidtopics.net/IGJ5mTZZTcdp90BFDw3JeA "Using the reference topics, learn about the components, such as the roles, tables, plugins, and store applications that are installed when you install the Health and Safety Case Management application.")
{#hs-exploring-case-management__ul_tc2_zk2_zbc}