---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Now Assist AI Helper -- Galileo Inside

# Configure Now Assist AI Helper -- Galileo Inside {#ariaid-title1}

Release version: Yokohama  
Updated April 28, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable users to access functionality and benefits of the Now Assist AI Helper -- Galileo Inside \[sn_hr_na_galileo\] plugin by completing a short installation and configuration process.

## Before you begin

Obtain the API key from The Josh Bersin Company.

Role required: admin

## Procedure

1. Install the Now Assist AI Helper -- Galileo Inside plugin (sn_hr_na_galileo).  
   For information about the installation process, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).
2. Input your Josh Bersin credentials into your ServiceNow instance.
   1. Navigate to AllIntegrationHubCredentials.
   2. Select Galileo Inside API Key.
   3. In the API Key field, delete the placeholder value and enter the API key you received from the Josh Bersin company.
   4. Select Update.
   {#configuring-galileo-inside__substeps_qyd_4ft_dfc}
3. Load Galileo data into your ServiceNow instance.
   1. Navigate to AllSystem DefinitionScheduled Jobs.
   2. Select Fetch and Index Galileo data.
   3. Select Execute Now.  
      The process to fetch and index the Galileo data takes between two to four hours. After four hours, check the sn_hr_gen_ai_external_content_connector_metadata table for a record to confirm the indexing result.

   {#configuring-galileo-inside__substeps_u3x_5ft_dfc}  
   When the scheduled job is done, the Galileo data is available to users with the `n_hr_na_galileo.read` or `n_hr_na_galileo.admin` roles.

## What to do next

Next, assign the `sn_hr_na_galileo.read` role to users to enable them to interact with Now Assist AI Helper -- Galileo Inside.
**Related concepts**   

* [Skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/whPyEU3RgLGvm5t6jHaNTg "Get a quick overview of the skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used.")
* [Customize the ServiceNow Otto for HRSD skills](https://servicenow-prod.fluidtopics.net/GDQqs_NmHiYWvtqOj4Q_6A "Customize a Now Assist skill so you can experiment with skill settings and configure the skill to fit your business needs.")  
**Related tasks**   

* [RCA approvals for ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/e7_o6D8arhUAiojl~J1gPQ "After you install ServiceNow Otto for HR Service Delivery (HRSD), you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request.")
* [Restrict Now Assist capabilities for employee relations cases](https://servicenow-prod.fluidtopics.net/cetgjSyrmcLuS_5sQJh~tg "Restrict the Now Assist capabilities for your employee relations cases and define the availability.")
* [Configure attachment summary](https://servicenow-prod.fluidtopics.net/ndLRA9Iw0nQ26bKvz~xAXQ "Customize the case summarization skill in ServiceNow Otto for HRSD to include summaries of case attachments.")
* [Configure resolution notes generation for ServiceNow Otto for HRSD](https://servicenow-prod.fluidtopics.net/cr1MrWs0M01Vl6o3EsshNQ "Configure the resolution notes generation skill to create concise summaries of case resolutions and enable agents to use the Now Assist context menu to elaborate or shorten the notes.")
* [Configure sensitivity detection](https://servicenow-prod.fluidtopics.net/FEfQfUVwRDVP7ui26My7ag "Configure sensitivity detection in the Now Assist for HR Service Delivery (HRSD) application.")
* [Configure Gen AI Virtual Agent for HRSD](https://servicenow-prod.fluidtopics.net/v4uF2cWa9OxX0aebPZuteg "Enable your requesters to have a streamlined, conversational experience that is based on generative AI as they submit a catalog item request in Virtual Agent. By offering this generative AI experience, your organization can increase self-service and reduce operating costs.")
* [Configure the ServiceNow Otto for HRSD Virtual Agent topics](https://servicenow-prod.fluidtopics.net/Fwyv_RL37FJ_fi5BZo4NJg "Complete the configuration steps to enable your employees place requests to the Human Capital Management (HCM) system using the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center.")
* [Configure HCM agents for HR Service Delivery AI Agent Collection](https://servicenow-prod.fluidtopics.net/abEEtEl0I3X8NdSOQ7uLrw "Enable your employees to place requests to the Human Capital Management (HCM) system using the HR Service Delivery AI agent collection.")
* [Use Galileo Inside to answer HR-related questions](https://servicenow-prod.fluidtopics.net/sc1icis4x1Mkc5uKDWtmtA "Query the Galileo library to generate a response based on articles and research from The Josh Bersin Company.")

*[\>]: and then