---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use HCM AI agents

# Use HCM AI agents for HR Service Delivery Integration with SuccessFactors {#ariaid-title1}

Release version: Yokohama  
Updated August 25, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Place requests to the SuccessFactors system using the HR Service Delivery AI agent collection.

## HCM AI agents Overview {#conversational-agents-sf__section_tgl_3yx_kgc}

You can submit requests to the SuccessFactors system, for example, apply for time off or update your details, using the HR Service Delivery AI agent collection in Employee Center. To access and use the HCM AI agents, ensure to [Configure AI agents for HR Service Delivery Integration with SuccessFactors](https://servicenow-prod.fluidtopics.net/AuDxuVfTJkZx0uhG0D~4_A "Configure HCM AI agents to enable your employees to place requests to the SuccessFactors system using the HR Service Delivery AI agent collection."). For more information on subflow-agent mapping, see [Subflow-agent mapping for HR Service Delivery Integration with SuccessFactors](https://servicenow-prod.fluidtopics.net/sOIsWUdpV81bYEFDw~TfMQ "View the subflow-agent mapping for HR Service Delivery Integration with SuccessFactors.").

## Worker profile retriever AI agent {#conversational-agents-sf__section_bbt_3yx_kgc}

The Worker profile retriever AI agent enables you to find details about a colleague. The details could include the department, job, email, or phone number, based on your request.

## Employee holiday calendar retrieval AI agent {#conversational-agents-sf__section_pds_3yx_kgc}

The Employee holiday calendar retrieval AI agent retrieves holiday information for the specified year.

## Time off requester AI agent {#conversational-agents-sf__section_zfr_3yx_kgc}

The Time off requester AI agent enables you to request time off or retrieve your time off balance.

## Employee total rewards information AI agent {#conversational-agents-sf__section_akq_3yx_kgc}

The Employee total rewards information AI agent enables you to retrieve your total rewards details.

## Employee details updater AI agent {#conversational-agents-sf__section_bkp_3yx_kgc}

The Employee details updater AI agent enables you to update personal information such as email address, phone number, home address, blood type, and date of birth.

## View paychecks AI agent {#conversational-agents-sf__section_kxs_5jl_nhc}

The View paychecks AI agent enables you to view paycheck summaries for the selected period.