---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Adding a signature acknowledgment for HR documents

# Adding a signature acknowledgment for HR documents {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Adding a signature acknowledgment for HR documents

ServiceNow enables you to add a signature acknowledgment checkbox with customized text on HR documents linked to HR tasks.
This feature captures the meaning behind signatures---such as review, approval, responsibility, or authorship---by displaying a checkbox alongside clarifying text.
It applies to various HR task types including e-signatures, sign document tasks, and credential acknowledgments.
Show full answer Show less  
**Important:** Starting with the Yokohama release, the legacy HR Document Templates are being prepared for deprecation. They will no longer activate on new instances but remain supported for existing ones. Customers are encouraged to use the newer Document Templates for an improved experience and to review migration guidelines accordingly.

## How to Add Signature Acknowledgments

* **Create from an HR task:** Add an acknowledgment checkbox and text once for a specific HR task within an existing HR case by selecting the HR Task Type as E-Signature and applying an e-signature template. This method does not persist the acknowledgment configuration for future tasks of the same type.
* **Create or modify an HR task template:** Configure the acknowledgment checkbox and text to appear every time the HR service is requested by selecting the HR task table and task type (E-Signature or Sign Document). Attach a PDF document if required and enter acknowledgment text to display alongside the checkbox.
* **Create or modify an HR document template:** Add acknowledgment text directly in the HR document template so the checkbox and text appear whenever the document is associated with an HR case. This applies to both HTML and PDF document templates.

## Additional Capabilities

ServiceNow supports automation of signing requests through integration with DocuSign templates, simplifying the process of collecting signatures on HR documents. This enables efficient and consistent handling of signature workflows.  
You can add an acknowledgement check box with customized text on HR documents associated
with an HR task.  
Important:  
Starting with the Yokohama release, HR Document Templates is being prepared for future deprecation. It will be hidden and no longer activated on new instances, but will continue to be supported.

Use [Document Templates](https://servicenow-prod.fluidtopics.net/xHfOxYxV6RiDt0hK6WRGQQ "With the ServiceNow Document Templates application, you can create HTML and PDF document templates to generate standard letters or documents. You can automate and simplify the process of filling, signing, and reviewing a document online.") that provides the latest experience for this functionality. For migration guidelines, see [Migrating from HR Document Templates to Document Templates](https://servicenow-prod.fluidtopics.net/qe2i6m_gY0jS3RbAXxg6bA#migration-hrdt-dt "Review these guidelines to successfully migrate from HR Document Templates to Document Templates. Document Templates provides the latest experience of HR Document Templates functionality with additional features and capabilities.").

For deprecation details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support knowledge base.

Signature acknowledgements are a way to capture the meaning of the signature, such as review,
approval, responsibility, or authorship.

For the e-signatures task type, you can show a check box and clarifying text about the meaning
of the signature.

For the sign document task type, you can show a check box and clarifying text about the meaning
of the signature.

For acknowledgments, you can show a check box and clarifying text about using login
credentials.  
There are multiple ways to add the check box and text for the different task types.

Create signature acknowledgment from an HR task
:   Using this method creates the acknowledgment check box and text one time for the specific
    HR task. It does not save it for future HR tasks of the same type.

    * From an existing HR case, add an HR task.
    * From the HR task, select an HR Task Type of:E-Signature.

    * Select an E-signature template.

    {#signature-acknowledgment-hr__ul_lyl_ptc_4gb}  
    Note:  
    See [Adding an HR task to an HR case](https://servicenow-prod.fluidtopics.net/z3QpDns5jUJWZ9oCJc7F8g "You can add, view, or work on HR tasks assigned to HR cases.").

Create or modify an HR template (task)
:   Using this method creates an acknowledgment check box and text every time the HR service is
    requested for an HR case.

    * Table: Select an HR task table.
    * HR task type: Select one:
      * E-Signature
      * Sign Document  
        Note:  
        The parent HR case requires a PDF document.
      * Credential
      {#signature-acknowledgment-hr__ul_yhz_kyj_4gb}
    * Acknowledgment document: Attach a document.
    * Acknowledgment text: (Add this field) Enter text to appear next to check box.

    {#signature-acknowledgment-hr__ul_t4k_lwj_4gb}  
    Note:  
    See [Configure an HR task template](https://servicenow-prod.fluidtopics.net/DLhVyRo8l88eb8LVw4P~Yg "Create or modify an HR task template to automatically populate fields on the HR task form when that task is generated. You can configure an HR task template for an HR service or lifecycle event activity.").

Create or modify an HR document template

:   Using this method creates an acknowledgment check box and text every time the document is associated with an HR case.From the HR document template, add text in the
    Acknowledgment text field.

    Note:  
    See [Configure an HR document template (HTML)](https://servicenow-prod.fluidtopics.net/p0knBy81PhhSdpNIEw8sLA "Create or modify HR document templates with your unique company logo and audience criteria. Document templates are created within the HR application and use variables to pre-fill information from tables to create reusable HR documents.") or [Configure an HR PDF document template](https://servicenow-prod.fluidtopics.net/9oZF~WiVGqsP8PPj6aEe5w "Create or modify custom HR PDF document templates with your unique criteria. PDF document templates originate from Managed Documents and are either a fillable PDF with mapped fields or a standard PDF with an inline signature.").

Automate signing requests using templates
:   For more information on using DocuSign templates and automating signing requests using
    templates, see [How to automate signing requests using
    templates](https://www.servicenow.com/docs/access?context=automate-docusign-templates&version=yokohama&pubname=yokohama-integrate-applications&ft:locale=en-US).