---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure attachment summary

# Configure attachment summary {#ariaid-title1}

Release version: Yokohama  
Updated February 26, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customize the case summarization skill in ServiceNow Otto for HRSD to include summaries of case attachments.

## Before you begin

Role required: sn_hr_core.admin

## Procedure

1. Navigate to All\>Now Assist Admin\>Skills.
2. Selec8t Employee, then select HRSD.
3. Make a copy of the case summarization skill.  
   For more information, see [Make a copy of a Now Assist skill](https://www.servicenow.com/docs/access?context=make-a-copy-of-a-now-assist-skill&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).
4. Navigate to the Choose input step.
5. In the +New data source drop-down, select Activity: Attachment.  
   Configure this data source for all required input templates (Case new, Case work in progress, or Case resolved states).
6. Review the remaining sections, then select Activate.
**Related concepts**   

* [Skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/whPyEU3RgLGvm5t6jHaNTg "Get a quick overview of the skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used.")
* [Customize the ServiceNow Otto for HRSD skills](https://servicenow-prod.fluidtopics.net/GDQqs_NmHiYWvtqOj4Q_6A "Customize a Now Assist skill so you can experiment with skill settings and configure the skill to fit your business needs.")  
**Related tasks**   

* [RCA approvals for ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/e7_o6D8arhUAiojl~J1gPQ "After you install ServiceNow Otto for HR Service Delivery (HRSD), you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request.")
* [Restrict Now Assist capabilities for employee relations cases](https://servicenow-prod.fluidtopics.net/cetgjSyrmcLuS_5sQJh~tg "Restrict the Now Assist capabilities for your employee relations cases and define the availability.")
* [Configure resolution notes generation for ServiceNow Otto for HRSD](https://servicenow-prod.fluidtopics.net/cr1MrWs0M01Vl6o3EsshNQ "Configure the resolution notes generation skill to create concise summaries of case resolutions and enable agents to use the Now Assist context menu to elaborate or shorten the notes.")
* [Configure sensitivity detection](https://servicenow-prod.fluidtopics.net/FEfQfUVwRDVP7ui26My7ag "Configure sensitivity detection in the Now Assist for HR Service Delivery (HRSD) application.")
* [Configure Gen AI Virtual Agent for HRSD](https://servicenow-prod.fluidtopics.net/v4uF2cWa9OxX0aebPZuteg "Enable your requesters to have a streamlined, conversational experience that is based on generative AI as they submit a catalog item request in Virtual Agent. By offering this generative AI experience, your organization can increase self-service and reduce operating costs.")
* [Configure the ServiceNow Otto for HRSD Virtual Agent topics](https://servicenow-prod.fluidtopics.net/Fwyv_RL37FJ_fi5BZo4NJg "Complete the configuration steps to enable your employees place requests to the Human Capital Management (HCM) system using the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center.")
* [Configure HCM agents for HR Service Delivery AI Agent Collection](https://servicenow-prod.fluidtopics.net/abEEtEl0I3X8NdSOQ7uLrw "Enable your employees to place requests to the Human Capital Management (HCM) system using the HR Service Delivery AI agent collection.")
* [Configure Now Assist AI Helper -- Galileo Inside](https://servicenow-prod.fluidtopics.net/vtWHlxiHmBvwFSfny9Ffkg "Enable users to access functionality and benefits of the Now Assist AI Helper – Galileo Inside [sn_hr_na_galileo] plugin by completing a short installation and configuration process.")