Journey designer

Yokohama Employee Service Management

Release

yokohama

ft:locale

en-US

ft:publication_title

Yokohama Employee Service Management

ft:clusterId

emplsm

bundleId

emplsm

workflow

Employee

Journey designer

Release version: Yokohama

Updated January 30, 2025

1 minute to read

The ServiceNow® Journey designer application enables employees and managers in your organization to initiate and manage journeys to drive employee engagement and productivity.

Journey designer uses Journey Accelerator and Lifecycle Events to create a unified journey experience for employees and managers in the Employee Center. Journeys offer a unique user experience. In the back-end, records are created using Journey designer, Journey Accelerator, and Lifecycle Events components to pull together a customized journey for employees.

Explore Learn how Journey designer helps facilitate journey creation, management, and completion.

Install Install the Journey designer app and its features.

Configure Configure Journey designer

Use Managers, mentors, and employees work with journeys from the Employee Center.

Integrate Extend Journey designer capabilities by integrating with other applications.

Journey plan configuration review and approval process Create, manage, and use Journey designer plan configuration templates

Journeys on Now Mobile

Analytics and Reporting Solutions Monitor journey data in reports and dashboards.

Reference Get details about components like roles, fields, tables, and properties.

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Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.