---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# View a special handling note in HR Service Delivery Agent Workspace

# View a special handling note in HR Service Delivery
Agent Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
When configured, special handling notes appear for HR cases that require special
attention.

## Before you begin

Role required: sn_hr_core.case_writer

## Procedure

1. Navigate to AllHR Case ManagementHR Agent Workspace.
2. Locate and display an HR case.  
   If the HR case is configured to show a special handling note, it appears as a pop-up.
3. Read the note and select Dismiss.

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