---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Resolve the failure to submit a self-serve contract

# Resolve the failure to submit a self-serve contract {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a legal user, resubmit a contract request that was not submitted due to incomplete signatory information by updating and syncing signatory information.

## Before you begin

Role required:

* sn_lg_ops.legal_user and sn_cm_core.contract_user
* sn_cm_core.contract_fulfiller
{#snlc-sync-signatories-fulfiller__ul_iq4_zts_zyb}

## About this task

If the signatory information is missing, the contract request will be saved as a draft and won't be submitted. Update the signatories and synchronize them to resolve the failure.

## Procedure

1. Navigate to AllLegal RequestLegal Counsel Center.
2. Select the List icon (![List icon]()).
3. Navigate to Legal Requests.
4. Open a legal request.
5. Select the Contract Requests tab and open the request.
6. Select the Activity stream to know the validation error.
7. Select the Signatories tab.
8. Select the signatory and update the information.
9. Select Save to save the signatory details.
10. Select the Signatories tab.
11. Select Sync signatories.  
    The contract document is updated with the new signatory details.
12. Select Save.
13. Select Resubmit.

## Result

The contract request is resubmitted and the state changes from Draft to Work in progress.

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