--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Understand the Content Operations dashboard # Understand the Content Operations dashboard {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Understand the Content Operations dashboard The Content Operations dashboard serves as a centralized launchpad for content authors with the Content Manager role, enabling them to create content, track engagement metrics, manage publishing schedules, handle content requests, and review ownership of pages and widgets. Access is available via Content Publishing, Content Experiences, or Content Governance modules. Show full answer Show less To enable the dashboard, administrators must install the following plugins (August 2024 store release or later): Content Publishing, Content Governance, and optionally Content Experiences. ## My Content This tab provides metrics on content you have created, with variations depending on installed plugins. Key cards include: * **My Content:** Lists all your created content. * **Content Library and Campaigns:** Shows status of scheduled content and campaigns, including content to be published, content expiring within 7 days, campaign content to be published, and campaign content expiring within 7 days. * **Content Requests:** Displays incoming requests with statuses such as unassigned, due within 7 days, in progress, in review, and ready to publish. Administrators can customize the timeframes for expiring content and content requests via Content Governance properties. ## Publishing Calendar The calendar offers a unified view of scheduled content publication, upcoming campaigns, and content request due dates. Filters allow narrowing by: * **View type:** Content requests, Content Library, Campaign Content (requires Content Experiences plugin). * **Channel type:** Differentiates content by delivery channel such as mobile content, news, notifications, portal content, and to-do content. * **Page or Widget:** Filters content by specific portal pages or widget instances. Note that only content with configured start dates appears on the calendar; content marked as "Always active" does not. ## Ownership The ownership tab provides visibility into content, pages, topics, and audiences you own or have permissions for. Filters allow viewing by specific groups (e.g., Content admin, Content manager) or individual users with these roles. This helps manage accountability and content governance effectively. The Content Operations dashboard is a launchpad for content authors, where they can create content, view engagement metrics for published content, content publishing calender, incoming content requests, and review ownership for pages and widgets. ## Dashboard overview {#ec-content-operations__section_ubl_mkm_5bc} Users with the Content Manager role can access the My Content Operations dashboard from Content Publishing, Content Experiences, or Content Governance as their starting point for creating or managing content. Note: The admin must install the following plugins (August 2024 store release or later) to enable this dashboard: * Content Publishing * Content Governance * Content Experiences (optional) {#ec-content-operations__ul_zdx_plm_zbc}For more information, see [Employee Center plugins](https://servicenow-prod.fluidtopics.net/BoVLK2ygyi_b5RqhdSkmFg "Discover the Employee Center plugins that are included out-of-the-box on a new ServiceNow instance."). ## My Content {#ec-content-operations__section_gc3_yy1_x1c} The my content tab contains metrics on the content you created. The display may vary depending on the plug-ins in your instance.{#ec-content-operations__table_ayp_rpr_wbc__entry__2} | Card | Description | |-|-| | My Content | List of all the content you created. | | Content Library and Campaigns | Provides a quick view of the status of your scheduled content and campaign content (if the Content Experiences plugin is installed) via the following cards: * Content to be published: The number of your content items that are scheduled but not yet published on the portal or Now mobile app. Click this card to open the Schedule content records. * Content expiring within 7 days: The number of your content items with a schedule end date within seven days. * Campaign content to be published: The number of your content items that are in a campaign bundle. * Campaign content expiring within 7 days: The number of your currently-published content items that are in bundles with an end date within seven days. {#ec-content-operations__ul_kkw_bqr_wbc} Note: The Content Admin can change the number of days for the Content expiring and Campaign content expiring fields by modifying the Content Governance properties. See [Properties installed with Content Governance](https://servicenow-prod.fluidtopics.net/FEdgeioM9nYGw_5Oht9dWQ "The Content Governance [sn_cg] plugin adds properties that determine how many records to show in the Content Operations dashboard."). | | Content requests | Provides a quick view of content requests via the following cards: * Content requests unassigned: Incoming content requests that do not have an assigned user. * Content requests due within 7 days: Assigned and unassigned content requests with a due date within seven days. * Content requests in progress: Content requests that have an associated content item and an in progress status. * Content requests in review: Content requests that are awaiting approval from the user who requested the content or from additional reviewers. * Content requests ready to publish: Approved content requests that have a content item with a content schedule record. {#ec-content-operations__ul_tpz_bsr_wbc} Note: The Content Admin can change the number of days for the Content requests due field by modifying the Content Governance properties. See [Properties installed with Content Governance](https://servicenow-prod.fluidtopics.net/FEdgeioM9nYGw_5Oht9dWQ "The Content Governance [sn_cg] plugin adds properties that determine how many records to show in the Content Operations dashboard."). | [Table 1. My Content cards] {#ec-content-operations__table_ayp_rpr_wbc} ## Publishing Calendar {#ec-content-operations__section_lzy_yy1_x1c} The publishing calender provides a single interface where content managers can view what content will be published and where, upcoming campaigns, and content requests by due date. {#ec-content-operations__table_lsx_pmr_wbc__entry__2} | Filter | Description | |-|-| | View type | Narrow the items displayed on the calendar to show: * Content requestsThe Content request appears on the Content request item due date. For more information, see [Managing content requests](https://servicenow-prod.fluidtopics.net/qjgg2gQxOXeg2qia7sEa9w "Content Governance provides a streamlined way for employees to ask for content to be created, track the progress, preview the content, and approve it before it is published."). * Content Library Content appears based on the content schedule record, with the exception of news articles and to-do content, which are explained in the Channel type section below. Note: The calendar only displays content with configured start date. Content set to "Always active" will not appear in the calendar. * Campaign Content The calendar displays content that is in a published campaign and in a bundle with either an immediate or fixed date trigger. For more information, see [Campaign bundle triggers](https://servicenow-prod.fluidtopics.net/Z536IqHc4oeVptZx1Zz1sQ "Define a trigger to make the content in the campaign stage available to employees."). The content appears in the calendar based on the bundle date, not the campaign start date. Note: This option appears only if the Content Experiences plugin is installed. * Campaign Content The calendar displays campaign content based on the bundle trigger configuration. For more information, see [Campaign bundle triggers](https://servicenow-prod.fluidtopics.net/Z536IqHc4oeVptZx1Zz1sQ "Define a trigger to make the content in the campaign stage available to employees."). Note: This option appears only if the Content Experiences plugin is installed. {#ec-content-operations__ul_gw1_jfm_wbc} | | Channel type | The calendar uses different colors to distinguish between channel types, helping you easily differentiate them. Use the filter to narrow the items displayed on the calendar to show specific content delivery channels. * Mobile content * News content displays based on the article publish start date * Notification content * Portal content * To-do content displays based on the When to process date {#ec-content-operations__ul_hf1_ygm_wbc} | | Page | Narrow the displayed content by portal page. | | Widget | Narrow the displayed content by widget instance. The drop-down menu displays Content Publishing widgets. For more information, see [Employee Center widgets](https://servicenow-prod.fluidtopics.net/aeObCMqZR1fC_Sxqo_zWRw "You can use base system widgets as-is in the portal or clone them to suit your own business needs."). | [Table 2. Calendar filters] {#ec-content-operations__table_lsx_pmr_wbc} ## Ownership {#ec-content-operations__section_fq5_zy1_x1c} The ownership tab provides an overview of content, pages, topics, and audience ownership. To learn more about ownership, see [Content Ownership](https://servicenow-prod.fluidtopics.net/yLqH5cBLxIP0L2QKunYKeA "Define who has permission to create content, where they can publish it, and which employees can view it."). You can use filters to specify a group or user to view information by: Group : The drop-down menu for the group filter contains role-based groups (Content admin and Content manager), which include all users with the selected role. These role-based groups are configured at the platform level by a system admin. User : The drop-down menu for the user filter contains all the users with either a Content admin or Content manager role. {#ec-content-operations__table_q2s_k4r_wbc__entry__2} | Card | Description | |-|-| | Owned content | View all the content that you created or have ownership permissions for | | Owned pages | View all the content that you created or have ownership permissions for | | Owned topics | View all the topics that you have ownership permissions for | | Owned audiences | View all the audiences that you have ownership permissions for | [Table 3. Ownership cards] {#ec-content-operations__table_q2s_k4r_wbc}