--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Microsoft 365 for Employee Experience # Integrating ServiceNow with Microsoft 365 applications for Employee Experience {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Integrating ServiceNow with Microsoft 365 applications for Employee Experience This integration enables ServiceNow Employee Center to extend its employee experience capabilities across Microsoft 365 applications, including Microsoft Outlook, Microsoft Office 365, and Microsoft Teams. It transforms the former ServiceNow for Microsoft Teams integration into a broader ServiceNow for Microsoft 365 solution, unifying employee interactions within these widely-used Microsoft platforms. Show full answer Show less ## Prerequisites * You must have **external app install admin** permissions on your ServiceNow instance. * Installation and deployment of either **IT Service Management for Microsoft 365** or **HR Service Delivery for Microsoft 365** are required. ## Integration Process ### For Pre-Published Apps * Upgrade to the latest version of IT Service Management for Microsoft 365 or HR Service Delivery for Microsoft 365 by installing the corresponding plugin. * Regenerate and download a new manifest file from ServiceNow to enable Microsoft 365 integration. * Upload this manifest file into Microsoft Teams to complete the integration. ### For Self-Configured Apps * Upgrade your plugins as above. * Update client IDs in your Microsoft Azure application to authenticate users accessing Employee Center within Microsoft 365 applications. Different client IDs are provided for Microsoft Teams (mobile/desktop and web), Microsoft 365 (desktop and web), and Microsoft Outlook (desktop, web, and mobile). * Regenerate and download a new manifest file. * Upload the manifest file into Microsoft Teams. ## Key Actions * **Regenerate and download the manifest file** from your ServiceNow instance to enable Employee Center within Microsoft 365 apps. * **Upload the manifest file** into Microsoft Teams to activate the integration. * **Update Microsoft Azure configurations** to authenticate users properly across Microsoft 365 applications. ## Benefits for ServiceNow Customers By completing this integration, customers unify employee service experiences across Microsoft 365 tools, improving accessibility and streamlining workflows within familiar Microsoft environments. This setup supports enhanced employee engagement and productivity by embedding ServiceNow's capabilities directly into the applications employees use daily. Set up your ServiceNow Employee Center instance to integrate Microsoft 365 applications. Important: * From [IT Service Management for Microsoft 365](https://store.servicenow.com/sn_appstore_store.do#!/store/application/14eb9da8c3f310102986a81c8640dd08/2.6.7?referer=/store/product/9389b69edbb8e810d27e581adc9619ca) (version 2.6.7), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365. * From [HR Service Delivery for Microsoft 365](https://store.servicenow.com/sn_appstore_store.do#!/store/application/23364660c3b31010aab55b79c840ddc2/3.3.6?referer=/store/product/9389b69edbb8e810d27e581adc9619ca) (version 3.3.6), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365. {#setup-sn-ms-teams-ms365__ul_i35_4lm_hzb} For upgrading existing Microsoft Teams capabilities to Microsoft 365 applications, follow the steps given here.{#setup-sn-ms-teams-ms365__p_vgg_nfg_h1c} The ServiceNow Employee Center integration with Microsoft Teams extends its capability to enable integration with other Microsoft 365 applications, bringing the ServiceNow employee experience to Microsoft Outlook, Microsoft Office 365, and Microsoft Teams together.{#setup-sn-ms-teams-ms365__p_wgg_nfg_h1c} ## Prerequisites {#setup-sn-ms-teams-ms365__section_b1k_fgn_btb} Before integrating Employee Center with your Microsoft 365 tenant, ensure that the following prerequisites are met: * You have the external app install admin (external_app_install_admin) permissions on ServiceNow. * You have installed and deployed one of the following: * IT Service Management for Microsoft 365 * HR Service Delivery for Microsoft 365 {#setup-sn-ms-teams-ms365__ul_i3w_2xy_zxb} For more information on how to install IT Service Management with Microsoft 365 or HR Service Delivery with Microsoft 365, see [Integrating ServiceNow with Microsoft Teams and Microsoft 365](https://servicenow-prod.fluidtopics.net/EJPnwW3PiM4Xx9a59TN98w "Set up your ServiceNow instance to integrate Microsoft Teams or Microsoft 365 applications."). {#setup-sn-ms-teams-ms365__p_ygg_nfg_h1c} {#setup-sn-ms-teams-ms365__ul_ib4_hhn_btb} ## Integration process for pre-published apps {#setup-sn-ms-teams-ms365__section_njx_hl4_btb} 1. Upgrade to IT Service Management for Microsoft 365 / HR Service Delivery with Microsoft 365 by installing the latest IT Service Management for Microsoft 365 / HR Service Delivery with Microsoft 365 plugin. Note: For more information on activating plugins, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US). 2. Regenerate and download a new manifest file for Microsoft 365. For more information on how to generate and download the manifest file, see [Create and download manifest file for Employee Center and Microsoft 365 integration](https://servicenow-prod.fluidtopics.net/ykip4BlkiYym8BKGQPEsfA "Create and download the manifest file from your instance to make Employee Center available in Microsoft 365 applications."). {#setup-sn-ms-teams-ms365__p_bhg_nfg_h1c} 3. [Upload manifest file in Microsoft Teams for Microsoft 365](https://servicenow-prod.fluidtopics.net/06UVwqBcwdBAQ5PtLcJc5w "Upload the manifest file in Microsoft Teams to integrate Microsoft 365 with your ServiceNow instance."). {#setup-sn-ms-teams-ms365__ol_urv_xvt_fyb} ## Integration process for self-configured apps {#setup-sn-ms-teams-ms365__section_mbn_kbn_1yb} 1. Upgrade to IT Service Management for Microsoft 365 / HR Service Delivery with Microsoft 365 by installing the latest IT Service Management for Microsoft 365 / HR Service Delivery with Microsoft 365 plugin. Note: For more information on activating plugins, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US). 2. Authenticate users to access Employee Center in Microsoft 365 applications by updating the client IDs in the Microsoft Azure application.{#setup-sn-ms-teams-ms365__table_obn_kbn_1yb__entry__2} | Application | Client ID | |:-|:-| | Microsoft Teams mobile/desktop application{#setup-sn-ms-teams-ms365__p_fhg_nfg_h1c} | 1fec8e78-bce4-4aaf-ab1b-5451cc387264{#setup-sn-ms-teams-ms365__p_ghg_nfg_h1c} | | Microsoft Teams web application{#setup-sn-ms-teams-ms365__p_hhg_nfg_h1c} | 5e3ce6c0-2b1f-4285-8d4b-75ee78787346{#setup-sn-ms-teams-ms365__p_ihg_nfg_h1c} | | Microsoft 365 web application{#setup-sn-ms-teams-ms365__p_jhg_nfg_h1c} | 4765445b-32c6-49b0-83e6-1d93765276ca{#setup-sn-ms-teams-ms365__p_khg_nfg_h1c} | | Microsoft 365 desktop application{#setup-sn-ms-teams-ms365__p_lhg_nfg_h1c} | 0ec893e0-5785-4de6-99da-4ed124e5296c{#setup-sn-ms-teams-ms365__p_mhg_nfg_h1c} | | Microsoft Outlook desktop application{#setup-sn-ms-teams-ms365__p_nhg_nfg_h1c} | d3590ed6-52b3-4102-aeff-aad2292ab01c{#setup-sn-ms-teams-ms365__p_ohg_nfg_h1c} | | Microsoft Outlook web application{#setup-sn-ms-teams-ms365__p_phg_nfg_h1c} | bc59ab01-8403-45c6-8796-ac3ef710b3e3{#setup-sn-ms-teams-ms365__p_qhg_nfg_h1c} | | Microsoft Outlook mobile application{#setup-sn-ms-teams-ms365__p_rhg_nfg_h1c} | 27922004-5251-4030-b22d-91ecd9a37ea4{#setup-sn-ms-teams-ms365__p_shg_nfg_h1c} | [Table 1. Client IDs] {#setup-sn-ms-teams-ms365__table_obn_kbn_1yb} For more information on updating the Microsoft Azure application and authenticating users, see [Create Microsoft Azure application and authenticate users to access Employee Center in Microsoft Teams](https://servicenow-prod.fluidtopics.net/q75ddd5dimIenq7eT8sOVA "Create a Microsoft Azure application in the Microsoft Azure portal to enable agents to start and import the chat conversations, and assign permissions to users to view the Employee Center dashboard in the Microsoft Teams application."). {#setup-sn-ms-teams-ms365__p_thg_nfg_h1c} 3. Regenerate and download a new manifest file for Microsoft 365. For more information on how to generate and download the manifest file, see [Create and download manifest file for Employee Center and Microsoft 365 integration](https://servicenow-prod.fluidtopics.net/ykip4BlkiYym8BKGQPEsfA "Create and download the manifest file from your instance to make Employee Center available in Microsoft 365 applications."). {#setup-sn-ms-teams-ms365__p_uhg_nfg_h1c} 4. [Upload manifest file in Microsoft Teams for Microsoft 365](https://servicenow-prod.fluidtopics.net/06UVwqBcwdBAQ5PtLcJc5w "Upload the manifest file in Microsoft Teams to integrate Microsoft 365 with your ServiceNow instance."). {#setup-sn-ms-teams-ms365__ol_nbn_kbn_1yb} * **[Create and download manifest file for Employee Center and Microsoft 365 integration](https://servicenow-prod.fluidtopics.net/ykip4BlkiYym8BKGQPEsfA)** Create and download the manifest file from your instance to make Employee Center available in Microsoft 365 applications. * **[Upload manifest file in Microsoft Teams for Microsoft 365](https://servicenow-prod.fluidtopics.net/06UVwqBcwdBAQ5PtLcJc5w)** Upload the manifest file in Microsoft Teams to integrate Microsoft 365 with your ServiceNow instance. **Related concepts** * [Integrating ServiceNow with Microsoft Teams and Microsoft 365](https://servicenow-prod.fluidtopics.net/EJPnwW3PiM4Xx9a59TN98w "Set up your ServiceNow instance to integrate Microsoft Teams or Microsoft 365 applications.") * [Integrating ServiceNow with Microsoft Teams for GCC-H or DoD](https://servicenow-prod.fluidtopics.net/AWhlBHz55ba4iVpRRWC8uw "Set up your ServiceNow instance to integrate with Microsoft Teams applications.")