--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM # Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM {#ariaid-title1} Release version: Yokohama Updated March 17, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM ServiceNow customers using HR Service Delivery (HRSD) with Oracle HCM can leverage Now Assist Virtual Agent topics within Employee Center to interact with Oracle HCM data efficiently. These Virtual Agent topics enable employees to place requests and retrieve information such as time off, personal details, paychecks, benefits, and more, directly through conversational chat interfaces. Show full answer Show less To use these Virtual Agent topics, customers must: * Configure ServiceNow Otto for HRSD Virtual Agent topics * Have the appropriate role: **snhroracleadv.admin** ## Available Virtual Agent Topics and Their Functions The integration provides multiple spoke subflows mapped to specific Virtual Agent topics, enabling seamless interaction with Oracle HCM features: * **Lookup Worker Profile:** View coworker profiles by entering keywords like "worker profile" in Employee Center chat. * **Update Personal Details:** Update address, date of birth, email, phone number, or blood type directly via Virtual Agent. * **Get User Paychecks:** Retrieve payslip summaries and detailed deductions by specifying date ranges. * **Get Total Rewards:** View total rewards information such as compensation and benefits. * **Get Time Off Balance:** Check your current leave balances. * **Request Time Off:** Apply for leave by providing start and end dates; requests are sent to Oracle HCM. * **Get Holiday Calendar:** View holiday calendars for a specified year. * **Lookup Benefit Enrollments:** Access information on enrolled benefit programs like medical or 401(k). * **Lookup Feedback:** View feedback received from other employees. ## Practical Benefits for ServiceNow Customers * **Streamlined Employee Experience:** Employees can quickly access and update HR information without leaving Employee Center. * **Increased Efficiency:** Automation of common HR tasks reduces manual processing and improves accuracy. * **Seamless Oracle HCM Integration:** Real-time data synchronization ensures employees see up-to-date information. * **Role-Based Access:** Secure access controlled by specific roles ensures appropriate use of Virtual Agent capabilities. Overall, these Virtual Agent topics empower HR and IT teams to deliver responsive, self-service HR interactions, improving employee satisfaction and operational efficiency. You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the Oracle HCM system in Employee Center. ## Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM Overview {#na-va-oracle__section_k4t_rlx_r2c} To access and use the Virtual Agent topics, verify the following: * [Configure the ServiceNow Otto for HRSD Virtual Agent topics](https://servicenow-prod.fluidtopics.net/Fwyv_RL37FJ_fi5BZo4NJg "Complete the configuration steps to enable your employees place requests to the Human Capital Management (HCM) system using the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center.") * Role required: sn_hr_oracle_adv.admin {#na-va-oracle__ul_e54_2sn_42c} ## Available Spoke Subflows for Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM {#na-va-oracle__section_lwn_gnx_r2c} {#na-va-oracle__table_wkg_4nx_r2c__entry__4} | Virtual Agent Topic | Feature Name | Service Name | Subflow | |-|-|-|-| | Lookup Worker Profile | Worker Management | Get Worker | Oracle HCM - Retrieve Worker Profile | | Request Time Off | Leave Management | Time off balance | Oracle HCM - Get Time off balance | | Request Time Off | Leave Management | Create Time Off Request | Oracle HCM - Request Time Off | | Get Time Off Balance | Leave Management | Time Off Balance | Oracle HCM - Get Time Off Balance | | Get Holiday Calendar | Leave Management | Holiday Calendar | Oracle HCM - Get Employee Holiday Calendar | | Get Total Rewards | Benefits Management | Total Rewards | Oracle HCM - Get Total Rewards | | Lookup Benefits Enrollments | Benefits Management | Get Benefits | Oracle HCM - Lookup Benefits Enrollments | | Get User Pay Checks | Payroll Management | Get Paychecks | Oracle HCM - Get Employee Paychecks | | Lookup Feedback | Feedback Management | Get Feedback | Oracle HCM - Lookup Feedback | | * Update Email Address * Update Address * Update Phone Number * Update Date of Birth * Update Blood Type {#na-va-oracle__ul_nwb_31h_vfc} | Human Capital Management | Update Personal Details | Oracle HCM - Update Personal Details | | * Update Email Address * Update Address * Update Phone Number * Update Date of Birth * Update Blood Type {#na-va-oracle__ul_nwb_31h_vfc} | Worker Management | Get Worker | Oracle HCM - Retrieve Worker Profile | [Table 1. Spoke subflow-topic mapping] {#na-va-oracle__table_wkg_4nx_r2c} ## Lookup Worker Profile {#na-va-oracle__section_abm_3sn_42c} The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed. ## Update Personal Details {#na-va-oracle__section_xbc_ltn_42c} You can update personal details in Virtual Agent using one of the following topics in Employee Center from the Oracle HCM system. * Update Address * Update Date of Birth * Update Email Address * Update Phone Number {#na-va-oracle__ul_r3w_stn_42c} ## Get User Paychecks {#na-va-oracle__section_ybt_4vn_42c} The Get User Paychecks Virtual Agent topic enables you to view your payslip details. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed. ## Get Total Rewards {#na-va-oracle__section_a4n_wvn_42c} The Get Total Rewards Virtual Agent topic enables you to view your rewards. From Employee Center, open a chat window and type in key words, for example, rewards. ## Get Time Off Balance {#na-va-oracle__section_xs5_wwn_42c} The Get Time Off Balance Virtual Agent topic enables you to view your leave balance. From Employee Center, open a chat window and type in key words, for example, leave balance. ## Request Time Off {#na-va-oracle__section_r5f_2xn_42c} The Request Timeoff Virtual Agent topic enables you to apply for leaves. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the Oracle HCM system. ## Get Holiday Calendar {#na-va-oracle__section_tmc_yxn_42c} The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in the chat. ## Lookup Benefit Enrolments {#na-va-oracle__section_h2p_njp_ddc} The Lookup Benefit Enrolments Virtual Agent topic enables you to view your benefit programs such as medical, 401(k) and so on, in Employee Center from the Oracle HCM system. From Employee Center, open a chat window and type in key words, for example, Lookup Benefit Enrolments. Your benefit programs, if available, are displayed. ## Lookup Feedback {#na-va-oracle__section_lr2_kwp_wcc} The Lookup Feedback Virtual Agent topic enables you to view feedback you have received from other employees in Employee Center from the Oracle system. From Employee Center, open a chat window and type in key words, for example, Lookup Feedback. Your feedback, if available, is displayed.