---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Explore

# Exploring Now Assist for WSD {#ariaid-title1}

Release version: Yokohama  
Updated September 7, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Now Assist in Virtual Agent assists Workplace Service Delivery workplace employees to book meeting spaces conveniently and quickly.

## Now Assist for WSD overview {#now-assist-wsd-overview__cf-exploring-parent-overview}

Now Assist for WSD provides workplace users with a streamlined, conversational experience based on generative AI. Workplace employees can submit a workplace reservation request to reserve a space and add services to a reservation. Now
Assist for WSD enhances the user experience by combining AI Search with Now Assist in Virtual Agent generative AI chat skills.

The generative AI capabilities provides a human-like conversational experience for Workplace Reservation Management reservation request submissions.

## Now Assist for WSD users {#now-assist-wsd-overview__cf-exploring-parent-users}

{#now-assist-wsd-overview__table_m53_kg3_ydc__entry__2}

| User | Description |
|-|-|
| Workplace Reservation Management administrators | The Now Assist for WSD retrieves details from Workplace Reservation Management and provides workplace users by leveraging the Now Assist Gen AI capabilities. * Reserving a space for meeting * Adding co-workers to a reservation * Adding visitors or guests to a reservation * Adding a Zoom meeting link for remote joining * Ordering and adding catering services {#now-assist-wsd-overview__ul_r4s_tzv_hcc} |
| Agentic AI Workflow | The following Agentic AI workflows are available for Now Assist for WSD: * Manage temporary space closures * Help manage workplace reservations * Optimize cleaning activities * Automate map updates {#now-assist-wsd-overview__ul_w3y_s24_lgc} |
[Table 1. Users]

{#now-assist-wsd-overview__table_m53_kg3_ydc}

## What to explore next {#now-assist-wsd-overview__cf-exploring-parent-links}

To learn more about configuring and using ServiceNow Otto for Workplace Service Delivery (WSD), see:

* [Configuring Now Assist for WSD](https://servicenow-prod.fluidtopics.net/~Ug~ENUNs6VwwLHZ_fe4qQ "Install and configure Now Assist for WSD. As a system administrator configure the Now Assist for WSD application so that workplace reservation requesters can use the Now Assist generative AI capabilities.")
* [Using Now Assist for WSD](https://servicenow-prod.fluidtopics.net/n8R8WI8gIEnWjdsEATiWXw "Now Assist for WSD can create a workplace reservation.")
{#now-assist-wsd-overview__ul_q53_kg3_ydc}