---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Install AI agents

# Install Now Assist
AI agents for Health and Safety {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install Now Assist
AI agents on your ServiceNow instance to enable the agentic AI experience.

## Before you begin

To get started with AI agents, you must have:

* A ServiceNow Pro Plus or Enterprise Plus license.
* An instance on Xanadu Patch 7+ or Yokohama.
* AI Search enabled on your instance.

{#ai-agents-now-assist-hs-install__ul_in1_pcm_1fc}

Role required: sn_aia_admin

## About this task

AI agents are not standalone applications that you can install directly. To enable AI agents on your instance, you must install and activate ServiceNow Otto for Health and Safety.

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for and select the ServiceNow Otto for Health and Safety application.
3. Select Install.
{#ai-agents-now-assist-hs-install__steps_ekq_jdb_h2c}

## Result

The AI Agent for Health and safety \[sn_hs_ai_agents\] plugin associated with the ServiceNow Otto for Health and Safety application is installed on your instance.

## What to do next

To access AI agents in the Now Assist panel, you must enable the panel. See [Activate Now Assist panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

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