---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Workplace Core

# Workplace Core {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Workplace Core

The ServiceNow® Workplace Core application enables organizations to manage a safer, structured return to the workplace through phased employee re-entry, workspace allocation, and operational scheduling.
It supports creating distancing plans, managing shifts, scheduling sanitation, and controlling workspace reservations to maintain workplace safety and compliance.
Workplace Core is also a key component of the broader Workplace Service Delivery suite.
Show full answer Show less  

## Key Features

* **Space Administration:** Workplace administrators can define all workplace locations, including employee workstations, conference rooms, cafeterias, office buildings, campuses, and regional sites. This enables planning for phased employee returns by controlling workspace availability and supporting physical distancing, with the ability to upload floor plans to aid employee workspace selection.
* **Shift Management:** Managers can create and assign employee shifts, schedule specific work times, and allocate workspaces accordingly to control occupancy levels. Shift owners can review and adjust shift details and monitor workspace reservations linked to their shifts.
* **Workspace Reservations:** Workplace managers can reserve spaces for individual or multiple employees, with notifications sent to both parties. Employees can request workspace reservations through interactive floor plans for specific dates or hours, with optional approval workflows based on organizational policies. Automatic workspace assignment is available when employee workplace profiles are configured.
* **Workplace Tasks:** Scheduling and monitoring of maintenance activities per shift, with reporting capabilities to track progress and ensure workplace readiness.
* **Workplace Dashboard:** Visualizes workspace availability, occupancy levels, and task status to provide real-time insights into workplace utilization and safety compliance.
* **Safe Workplace Guided Setup:** Provides a structured configuration path to implement Safe Workplace and Emergency Response Management applications efficiently within your ServiceNow instance.
* **Integration with Safe Workplace Suite:** Workplace Core works seamlessly with other Safe Workplace applications such as Employee Readiness Surveys, Employee Health Screening, and Personal Protective Equipment Inventory Management to comprehensively prepare and protect the workforce during emergency situations.

## Use Cases for Federal Customers

Federal customers operating in IL4 or FedRAMP environments can install Safe Workplace suite applications on nonproduction instances without special requests, though production use requires licenses. These customers must configure applications to meet U.S. federal regulations. Specific installation instructions are available based on commercial or federal hosting models, including on-premise deployments.

## Important Notices

* **Organizational Responsibility:** Organizations retain full responsibility for ensuring compliance with applicable laws and regulations, including data protection and employment rules. ServiceNow does not guarantee legal compliance or provide legal advice through application content.
* **Government Agency Usage:** The application is offered free of charge for government agencies under specified terms and does not create payment obligations. Agencies must confirm ethical compliance and remain responsible for adhering to applicable laws and customizing templates as necessary.  
Use the ServiceNow®
Workplace Core application to create safer, managed processes for
returning employees to the workplace and staying open. Establish distancing plans, shift
assignments, and sanitation scheduling and manage workspace allocation in stages. The Workplace Core is also available as a core application in the Workplace Service Delivery suite.  

Space administration
:   Your organization's workplace administrators can add details for all workplace locations, such as:

    * Areas such as employee workstations, conference rooms, and cafeterias
    * Office buildings and campuses
    * Regions of all locations
    {#workplace-safety-mgmt-hr__ul_q2g_tx4_gnb}

    By tracking the availability of workspaces, workplace managers can plan and implement a
    phased return of employees to the workplace. For example, after the COVID-19 pandemic, your
    organization might want to allow a certain percentage (for example, 20%) of the total staff
    to return at a time at each office location, based on office configuration, local health
    recommendations, and other factors. Workplace managers can indicate workspace availability,
    leaving space for physical distancing. They can evaluate the situation periodically and make
    more workspaces available as conditions improve.{#workplace-safety-mgmt-hr__p_zhh_nfg_h1c}

    As a workplace manager, you can upload floor plans of your organization so employees can
    more easily view and select available spaces when they request workspace reservations.{#workplace-safety-mgmt-hr__p_a3h_nfg_h1c}

    Avoid large gatherings or long queues for locations at your workplace such as the
    cafeteria, gym, and entry and exit gates by defining arrival intervals and having employees
    schedule their arrivals.
    {#workplace-safety-mgmt-hr__p_b3h_nfg_h1c}

Shift management

:   Workplace managers can create shifts for employees and schedule them for specific times and
    days. They can use this data to start planning for the occupancy levels of your workplaces by
    allocating employees and available workspaces to specific shifts.{#workplace-safety-mgmt-hr__p_c3h_nfg_h1c}

    For example, workplace managers can create a morning shift schedule with work hours of
    08:00 to 13:00. They can then assign available workspaces to this shift based on
    organizational guidelines. These assigned workspaces can then be reserved for employees
    operating from the office during this shift.{#workplace-safety-mgmt-hr__p_d3h_nfg_h1c}

    Shift owners can review and modify the details of the shifts that they own. They can also
    view workspace reservations and requests made for the shifts they own.
    {#workplace-safety-mgmt-hr__p_e3h_nfg_h1c}

Workspace reservations

:   Using the information about available employees and workspaces, workplace managers can
    reserve areas and workspaces for employees. Workplace managers can also generate reservations
    for multiple employees at once. Both the employee and the workplace manager are notified of
    reservations through email.{#workplace-safety-mgmt-hr__p_f3h_nfg_h1c}

    Employees can request workspace reservations when they are ready to return to the office.
    Using interactive floor plans, they can choose to reserve workspaces for a specified date
    range, a single day, or a few hours. Depending on your organizational guidelines, reservation
    requests might require an approval for confirmation.{#workplace-safety-mgmt-hr__p_g3h_nfg_h1c}

    If the workplace profiles of all employees are set up, the application automatically
    assigns available workspaces for employees based on their date and time selection when they
    make a reservation.{#workplace-safety-mgmt-hr__p_h3h_nfg_h1c}

    For more advanced workplace reservation options, use Workplace Reservation Management in the Workplace Service Delivery
    suite. For more information, see [Workplace Reservation
    Management](https://servicenow-prod.fluidtopics.net/Xq4lcgdyWv5iQXVlvk8iAw "Workplace Reservation Management provides one unified interface for employees to reserve desks, meeting rooms, parking spots, workplace equipments, services, and collaboration spaces.").
    {#workplace-safety-mgmt-hr__p_i3h_nfg_h1c}

Workplace tasks

:   Workplace managers can monitor maintenance activities that are scheduled in the workplace
    for each shift. They can also schedule planned or on-demand maintenance tasks, and generate
    reports to track the progress of these activities.

    {#workplace-safety-mgmt-hr__p_j3h_nfg_h1c}

Workplace Dashboard

:   Using data visualizations, you can evaluate the availability of workspaces and occupancy
    levels of your office locations, and monitor the progress of workplace tasks on the workplace
    dashboard.

    {#workplace-safety-mgmt-hr__p_k3h_nfg_h1c}
{#workplace-safety-mgmt-hr__dl_xhh_nfg_h1c}  

Use guided setup to implement Safe Workplace suite
apps
:   The Safe Workplace guided setup provides a sequence of tasks that help
    you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided SetupSafe Workplace Guided Setup. For more information about using the guided setup interface, see [Using guided setup](https://www.servicenow.com/docs/access?context=guided-setup&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US).
{#workplace-safety-mgmt-hr__dl_m3h_nfg_h1c}

## Use with other Safe Workplace suite
applications {#workplace-safety-mgmt-hr__section_gpr_5x4_gnb}

Workplace Core is part of a suite of ServiceNow® Safe Workplace suite applications. Use it with these other applications to help your organization prepare its workforce and workplaces to resume operations after emergencies and pandemics like COVID-19.

* With the [Employee Readiness
  Surveys](https://servicenow-prod.fluidtopics.net/rUxmoQ1kE72NIJuTbogjlA "The ServiceNow Employee Readiness Surveys application lets you evaluate the readiness of your workforce to return to the workplace by asking users to complete a survey.") application, evaluate the readiness of your users to return to the workplace by asking them to fill in a survey.
* Before users re-enter workspaces, use the [Employee Health
  Screening](https://servicenow-prod.fluidtopics.net/bN1stAJvQYrN_wB2YDOczw "Screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and PPE. Require that users agree to comply with health and safety policies before they return to the workplace.") application to screen users and ensure compliance with your entry requirements, such as a temperature check and PPE.
* You can manage the inventory of safety equipment for your workforce with the [Workplace Personal Protective
  Equipment Inventory Management](https://servicenow-prod.fluidtopics.net/4S1nMUnFUyxNNp9yxlzzOw "Use the ServiceNow Workplace Personal Protective Equipment Inventory Management application to manage PPE inventory to help safeguard the physical safety  of your workforce. Monitor the availability of PPE at different locations, fulfill employee requests for PPE, and track PPE assigned to employees.") application.
{#workplace-safety-mgmt-hr__ul_urt_ptc_slb}

All Safe Workplace suite
applications are available in
the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).{#workplace-safety-mgmt-hr__p_o3h_nfg_h1c}

## Safe Workplace suite
for federal customers {#workplace-safety-mgmt-hr__section_jsw_1nc_slb}

Federal customers using IL4 or FedRAMP environments will
see the Safe Workplace suite applications ready and available to install on
their nonproduction instances without having to make any special requests. Licenses are
required to use Safe Workplace suite

applications on production instances. Customers are responsible for configuring the apps to
meet U.S. federal regulations and guidelines.{#workplace-safety-mgmt-hr__safe-workplace-wsd-fedramp}  
{#workplace-safety-mgmt-hr__table_kxr_yz3_blb__entry__2}{#workplace-safety-mgmt-hr__p_lwb_nfg_h1c}{#workplace-safety-mgmt-hr__p_nwb_nfg_h1c}{#workplace-safety-mgmt-hr__p_qwb_nfg_h1c}{#workplace-safety-mgmt-hr__p_swb_nfg_h1c}

| Type | Instructions |
|-|-|
| Commercial on-premise | Visit the ServiceNow® Store to download and install the application. |
| Federal hosted | See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. |
| Federal on-premise | If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.{#workplace-safety-mgmt-hr__p_pwb_nfg_h1c} See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. |
| On-premise | See the [Commercial downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030258\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030258) article in the Store Help Center for more information. |
[Table 1. Installation instructions for self-hosted and federal environments]

{#workplace-safety-mgmt-hr__table_kxr_yz3_blb}

## Notice regarding use by organizations {#workplace-safety-mgmt-hr__section_ub3_cv4_rlb}

All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application's compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.{#workplace-safety-mgmt-hr__p_s1g_nfg_h1c}

Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.{#workplace-safety-mgmt-hr__p_t1g_nfg_h1c}

## Notice regarding use by government agencies {#workplace-safety-mgmt-hr__section_gxn_cv4_rlb}

ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered
free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency's
Ethics Office or its authorized representative that acceptance and usage of the application is permissible.{#workplace-safety-mgmt-hr__p_l3b_nfg_h1c}

All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their
legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency's
specific requirements.{#workplace-safety-mgmt-hr__p_m3b_nfg_h1c}

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