Skills Foundation

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Skills Foundation

    The ServiceNow® Skills Foundation application is an AI-driven platform designed to help organizations build a skills-based workforce. It leverages Artificial Intelligence to assist in talent management and employee development by dynamically defining and maintaining skill relationships within the organization. Activating Skills Foundation also activates the Skills Management plugin, which supports manual skill and category creation and assignment.

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    This application empowers employees to enhance essential skills aligned with their career goals, supporting ongoing talent development.

    Key Features

    • AI-Driven Skills Ontology: A continually learning and updating skills framework that defines relationships between skills, roles, and employees. This reduces the need for manual updates and can be enriched with your organization’s internal data for improved accuracy.
    • Skills-Based Career Data: Aligns job roles with relevant skills to foster employee development, enabling growth opportunities within the organization while enhancing current role performance.
    • Proactive Prompts for Adoption: Automated prompts encourage employees and managers to update and validate skills seamlessly within their natural workflow. These prompts are integrated across channels such as Microsoft Teams, Outlook, Zoom, and SMS to increase engagement.
    • Employee Skills Profile: Provides employees with a comprehensive, up-to-date profile of their skills, allowing easy import from resumes or LinkedIn, supporting continuous skill monitoring and development in changing business environments.

    What You Can Expect

    By implementing Skills Foundation, your organization can achieve a more accurate and actionable understanding of workforce skills, enabling targeted talent development and closing skill gaps effectively. Employees gain clear visibility into their skills and career paths, supported by AI-driven insights and proactive engagement mechanisms.

    To get started, you can install and configure the application, explore its features for talent development, and manage skills profiles efficiently within the ServiceNow platform.

    The ServiceNow® Skills Foundation application is an AI-driven platform that you can use in your organization to develop a workforce that is based on skills.

    Important:
    Skills Foundation uses Artificial Intelligence (AI) to help your organization in talent management and employee development. Skills Management application enables you to manually create skills and skill categories, and also assign them to users manually. Activating the Skills Foundation plugin (com.sn_skills_int) will also activate the Skills Management plugin (com.snc.skills_management). For information on Skills Management, see Skills Management.

    You can empower your employees by enhancing their essential skills as part of their career aspirations using Talent Development and Skills Foundation.

    The key components of the Skills Foundation application are:

    Bring your own skills ontology

    A dynamic AI-driven skills ontology can help your organization to define and measure the relationships between the skills, roles, and your employees. The skills ontology provides actionable data that guides learned decisions and effectively addresses skill gaps. Powered by AI, the skills ontology is constantly learning, inferring, collecting, and maintaining information about the skills, which means that your organization doesn't need to update the data manually. You can augment the skills ontology with your organization's internal data to further enrich the ontology.

    Skills-based career data

    Match the career data of your organization with skills to enhance the development of your employees by aligning actual job roles with relevant skills. You can empower your employees to excel in their current roles while fostering opportunities for future growth and advancement within the company.

    Proactive Prompts to drive adoption

    Drive adoption in your organization by sending prompts proactively to your employees and managers so that they perform the specific tasks in their natural flow of work. For example, prompts can be used to request an employee to update their skills or for a manager to validate the skills of their team. You can use Proactive Prompts in multiple engagement channels like Microsoft Teams, Microsoft Outlook, Zoom, and the short messaging services (SMS). Your employees can easily update their skills.

    Employee skills profile

    Build a complete understanding of your talent with a comprehensive view of the skills that they possess. Your employees can regularly monitor and update their skills profiles to gain the knowledge and capabilities to thrive in dynamic business environments. By leveraging their skills profiles, your employees can easily import their skills from resumes or LinkedIn profiles.

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