---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Integrating Listening Posts with Journey designer

# Integrating Listening Posts with Journey designer {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Integrating Listening Posts with Journey Designer

ServiceNow enables integration of Listening Posts with Journey Designer to embed pulse surveys directly into employee journeys.
This integration helps capture employee experience insights through pulse surveys and shares these insights with managers, facilitating timely feedback and action.
Show full answer Show less  

## Configuring Pulse Surveys

There are two primary ways to configure pulse surveys within Journey Designer:

* **Lifecycle Events:**
  * Create a pulse theme and a corresponding pulse survey in Listening Posts.
  * Trigger the survey by adding a Pulse Survey activity to an existing Lifecycle Event, assigning the survey to the targeted employee.
  * Customize Journey page analytics by enabling satisfaction score visibility and defining actions linked to specific score results.
  * Set up rules to share survey responses with managers for follow-up.
* **Journey Accelerator:**
  * Create a pulse theme and pulse survey as above.
  * Add the pulse survey task template to a plan configuration via stage configurations.
  * Trigger the survey by creating a task template of type Pulse Survey linked to the created pulse survey.
  * Enable satisfaction score viewing permissions and configure score-based actions on the Journey page.
  * Configure response sharing rules to deliver survey results to managers.

## Key Outcomes

* Embed pulse surveys within employee journeys to collect real-time feedback.
* Gain insights into employee satisfaction through customizable satisfaction scores and analytics.
* Enable managers to receive survey insights promptly, allowing for responsive engagement and improved employee experience.
* Customize actions triggered by specific survey scores, such as scheduling meetings or providing resources.
* Maintain flexibility by creating distinct pulse themes and surveys for different journey types.  
Use Listening Posts with Journey designer to embed pulse surveys to
get insight into employees' experiences and share those insights with managers.

## Configure a pulse survey widget in the Journeys page {#integrating-li-with-jny__configure-widget}

Add the widget to the
Journeys page to prompt employees for feedback. You can configure the widget in either Journey Accelerator or{#integrating-li-with-jny__p_vh2_nfg_h1c}
Lifecycle Events. The steps for both options are provided below:

## Configure in Lifecycle Events {#integrating-li-with-jny__configure-LE}

Step 1: Create a pulse theme
    : Follow the steps to [Create a pulse theme in Listening Posts](https://servicenow-prod.fluidtopics.net/o5tFMIuTbNxk0Vh091A_wQ "Theme is a group of pulse surveys with a common purpose. For example, onboarding an employee can be a theme, and Day 1, Week 1 can be a pulse survey.")  
    Note:  
    You can create a separate pulse theme for each journey type.

Step 2: Create pulse survey
:   Follow the steps to [Create a pulse survey in Listening Posts](https://servicenow-prod.fluidtopics.net/EJiMSyEKpJ9O070G0P5CYw "Create a pulse survey under a theme. Publish the survey to enable users to receive and complete the survey.")

Step 3: Trigger pulse survey from Lifecycle Events

:   Open an existing Lifecycle Event and create an activity record with the Pulse Survey Activity Type. Select the pulse survey that you created in step 2
    and assign the Pulse user field to the person you want to take
    the survey.

    {#integrating-li-with-jny__p_yh2_nfg_h1c}
:   [Configure a lifecycle event activity](https://servicenow-prod.fluidtopics.net/~QymHjSrB6ox0bK2t49W8g#configure-hr-lifecycle-event-activity "Create or modify a lifecycle event activity. Lifecycle Events activities can be approvals, employee tasks, fulfiller activities, notifications, flows, content, or activity containers.") \| [Configure a pulse survey event activity](https://servicenow-prod.fluidtopics.net/~QymHjSrB6ox0bK2t49W8g#configure-lifecycle-event-pulse-survey "Configure a lifecycle event activity that is a pulse survey. Pulse surveys capture employee feedback.")

Step 4: Add analytics to the Journey page
:   Customize with the following options:

    * Select Can view satisfaction score from the Journey owner permissions tab. See [Update users' permissions for journeys](https://servicenow-prod.fluidtopics.net/j_RNrHLrzbbuffCPn_PJ4A "Users in a journey have permissions that enable different levels of access to a journey. Administrators modify user permissions for different types of journeys.")
    * Configure actions, such as a URL or link to schedule a meeting, to appear with specific score results in the Satisfaction Score Actions tab. See [Create a satisfaction score action](https://servicenow-prod.fluidtopics.net/RAUa6OfQyAvj8NUJJqKN9Q "A satisfaction score action triggers a widget to appear to the employee, containing either a URL or request to schedule a meeting, when the specific condition is met.")
    * Share pulse survey results with the manager. See [Create a response sharing rule in Listening Posts](https://servicenow-prod.fluidtopics.net/l42L3tziHkR2o3S7eBbo6g "Create response sharing rules by defining groups with which survey responses are shared.")
    {#integrating-li-with-jny__ul_zh2_nfg_h1c}
{#integrating-li-with-jny__dl_wh2_nfg_h1c}

## Configure in Journey Accelerator {#integrating-li-with-jny__configure-JA}

Step 1: Create a pulse theme
    : Follow the steps to [Create a pulse theme in Listening Posts](https://servicenow-prod.fluidtopics.net/o5tFMIuTbNxk0Vh091A_wQ "Theme is a group of pulse surveys with a common purpose. For example, onboarding an employee can be a theme, and Day 1, Week 1 can be a pulse survey.")  
    Note:  
    You can create a separate pulse theme for each journey type.

Step 2: Create pulse survey
:   Follow the steps to [Create a pulse survey in Listening Posts](https://servicenow-prod.fluidtopics.net/EJiMSyEKpJ9O070G0P5CYw "Create a pulse survey under a theme. Publish the survey to enable users to receive and complete the survey.")

Step 3: Add to a plan configuration
:   Add the task template containing the pulse survey to a plan configuration via a stage
    configuration. [Add stage configurations](https://servicenow-prod.fluidtopics.net/0O6vusHIaPNeRlnD6xrbPQ "Stages group tasks or to-do lists for managers, mentors, or employees as part of a plan configuration. You must set the stage order and associate the stage with a plan configuration.")

Step 4: Trigger pulse survey from Journey Accelerator
:   Create a task template with a Task type of `Pulse
    Survey`. In the Related record field, select the pulse
    survey you created in step 2.
:   [Create and manage action plan task templates](https://servicenow-prod.fluidtopics.net/0D1GDic6sCQ~Gjk83XATHg "Create and manage the task templates that managers, mentors, and employees can use for their Journey designer plans. Use task templates to provide a consistent and streamlined experience for creating Journey designer plans.")

Step 5: Add analytics to the Journey page
:   Customize with the following options:

    * Select Can view satisfaction score from the Journey owner permissions tab. See [Update users' permissions for journeys](https://servicenow-prod.fluidtopics.net/j_RNrHLrzbbuffCPn_PJ4A "Users in a journey have permissions that enable different levels of access to a journey. Administrators modify user permissions for different types of journeys.")
    * Configure actions, such as a URL or link to schedule a meeting, to appear with specific score results in the Satisfaction Score Actions tab. See [Create a satisfaction score action](https://servicenow-prod.fluidtopics.net/RAUa6OfQyAvj8NUJJqKN9Q "A satisfaction score action triggers a widget to appear to the employee, containing either a URL or request to schedule a meeting, when the specific condition is met.")
    * Share pulse survey results with the manager. See [Create a response sharing rule in Listening Posts](https://servicenow-prod.fluidtopics.net/l42L3tziHkR2o3S7eBbo6g "Create response sharing rules by defining groups with which survey responses are shared.")
    {#integrating-li-with-jny__ul_c32_nfg_h1c}
{#integrating-li-with-jny__dl_a32_nfg_h1c}