---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Receiving a duplicate case warning with HR Service Delivery Agent Workspace

# Receiving a duplicate case warning with HR Service Delivery
Agent Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
HR Service Delivery
Agent Workspace provides a feature that warns you that there might be a similar
case already created.  
If there is a similar case for the subject person, HR service, and if the case was created within three days (configurable from HR Administration/Properties), a warning appears.  
Note:  
For information on the sn_hr_core.duplicate_hr_case_time_out property, see [HR properties](https://servicenow-prod.fluidtopics.net/xVjmjKcDvvXnLO2XhQpLaQ "HR properties control the behavior of HR Service Delivery.").

Select Create new case or Cancel.