---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Predictive Intelligence for Legal Service Delivery

# Use Predictive Intelligence for Legal Service Delivery {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Predictive Intelligence solution to predict and auto populate or view the suggestions for sub-category and assignment group.

Legal requests can be automatically assigned using assignment rules, Advanced Work Assignment or Predictive Intelligence. For more information, see [Assigning legal request](https://servicenow-prod.fluidtopics.net/E4Iz00dld2c902x2NN6Exw "Legal requests can be automatically assigned via an assignment rules or Advanced Work Assignment. You can also use Predictive Intelligence to predict the assignment group.").
* **[Use Predictive Intelligence for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/N5NARc9TvUE61~dAmm95pg)**   
  Use the Predictive Intelligence solution to predict and auto populate or view the suggestions for sub-category and assignment group.