Synchronization Health Dashboard

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Synchronization Health Dashboard

    The Synchronization Health Dashboard enables ServiceNow customers to monitor reservation synchronization effectively within their Workplace Calendar environment. It provides real-time visibility into the creation and processing of events and calendar items, helping administrators track synchronization status and identify issues promptly.

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    Note that the dashboard has been migrated to Workplace Central for new Workplace Service Delivery customers, with old dashboards being deprecated soon. Existing customers can still access the legacy dashboards temporarily.

    Access and Roles

    To access the dashboard, navigate to All > Workplace Central > Workplace Dashboards.

    This dashboard is primarily designed for system administrators and Workplace Calendar Synchronization admins with the snwsdrsvsync.admin role. This role allows users to view connection configurations, calendar providers, and manage Reservable Sync Configurations.

    Key Features

    • Total events today: Displays the number of events created on the current day as a single score.
    • Calendar items generated today: Shows the count of calendar items created today.
    • Breakdown calendar items by type: Provides a pie chart breakdown of calendar items categorized by type.
    • Calendar items and events over the last 7 days: Uses step time series charts to visualize trends in calendar items generated and events processed.
    • Pending events: Indicates the number of events yet to be processed.
    • Events in error: Includes metrics on events with errors in the last 24 hours and over the last 30 days, with breakdowns and time series charts showing whether errors were sent to providers or not.
    • Detailed error listing: Provides a list of all events in an error state over the last 30 days for troubleshooting and resolution.

    Benefits for ServiceNow Customers

    • Real-time monitoring helps proactively identify synchronization issues and maintain calendar accuracy.
    • Comprehensive data visualizations enable quick insights into event processing health and error trends.
    • Role-based access ensures that only authorized personnel can manage synchronization settings and configurations.
    • Supports smooth transition to Workplace Central with migrated dashboards for enhanced functionality.

    Use this dashboard to track the reservation synchronization. Monitor number of events and calendar items created in the application and other details related to them.

    Note:
    The Workplace Calendar Synchronization dashboard is migrated to Workplace Central. You can start using the migrated dashboards from Workplace Central. The out-of-the-box dashboards are also migrated to Workplace Central. Old dashboards are not supported for new Workplace Service Delivery customers. For existing customers, old dashboards are currently available but will be deprecated soon.

    For more information about the migrated dashboard, see Reservation Management dashboard.

    Figure 1. Synchronization health dashboard
    Synchronization health dashboard

    To access the Synchronization health dashboard, navigate to All > Workplace Central > Workplace Dashboards .

    End user and roles

    Table 1. End user goal and role
    End user and goal Required role Benefits
    System administrator and Workplace Calendar Synchronization admin: Needs visibility into the real-time status of the events and calendar items created in the application. sn_wsd_rsvsync.admin
    • View Connection configuration.
    • View Calendar providers.
    • Create, manage, and edit a Reservable Sync Configuration.

    Data visualizations

    Table 2. Data visualization types
    Title Type Description
    Total events today Single score Single-score icon Number of events created on the current day.
    Calendar items generated today Single score Single-score icon Number of calendar items generated in the current day.
    Breakdown calendar items by type Pie breakdown pie breakdown icon Breakdown of the calendar items based on their type
    Calendar items generated over last 7 days Step time seriesstep time series icon Number of calendar items generated in the last 7 days.
    Events processed over last 7 days Step time seriesstep time series icon Number of events processed in the last 7 days.
    Events that are yet to be processed Single score Single-score icon Number of events that are yet to be processed.
    Events in error in last 24 hours Single score Single-score icon Number of events generated with errors in the last 24 hours.
    Breakdown events in error over the last 30 days Pie breakdown pie breakdown icon Breakdown of events generated with errors over the last 30 days.
    Events in error, unable to be processed by provider over last 30 days Step time seriesstep time series icon Number of events generated with errors that could not be processed by provider over the last 30 days.
    Events in error not sent to provider over last 30 days Step time seriesstep time series icon Number of events generated with errors that were not sent to the provider over the last 30 days.
    List of all events in error state over last 30 days List List of all the events that have been in the error state over the last 30 days.