---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Request-based chat - Chat from Workspace

# Request-based chat - Start and import chat from Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Initiate a conversation with the requester to resolve the ticket.
* **[Request-based chat - Start and import chat from field decorator](https://servicenow-prod.fluidtopics.net/hR6UvWk9njdlyH4YIMDSlA)**   
  Interact with a requester in Microsoft Teams for an issue related to an incident, request item, change request, and a catalog task ticket to quickly resolve the ticket.
* **[Request-based chat - Start and import chat from Start Microsoft Teams chat action](https://servicenow-prod.fluidtopics.net/Heojxrz4l3dtw_bq2GlBMQ)**   
  Interact with a requester in Microsoft Teams from the workspace to quickly resolve the ticket.
* **[Import messages from Agent Workspace](https://servicenow-prod.fluidtopics.net/gCgOOx9XjjXbN8xTEP9Z6Q)**   
  You can import the conversation with a user from the agent workspace and append them in the Comments to store all the important messages in the ServiceNow.