---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Explore

# Exploring Health and Safety Risk Management {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring Health and Safety Risk Management

Health and Safety Risk Management in ServiceNow offers comprehensive tools to prevent safety incidents and manage workplace risks effectively.
Key capabilities include Risk Assessment, Job Safety Analysis (JSA), Safety Registers, Inspections and Audits, Safety Exposure Management, and a Permit-to-Work process.
These features empower organizations to proactively identify hazards, assess risks, implement controls, and maintain compliance with safety regulations while fostering a culture of safety awareness.
Show full answer Show less  

## Key Features

* **Safety Risk Assessment:** Enables safety teams to create custom risk matrixes and assess hazards before and after controls, assigning responsibilities and recommended actions via the Health and Safety Workspace.
* **Job Safety Analysis (JSA):** Allows employees and line managers to analyze job-specific hazards at the point of work using predefined or custom hazard and control lists, enhancing hazard awareness and injury prevention.
* **Safety Registers:** Facilitate tracking of hazardous materials like chemicals and asbestos, with attached Safety Data Sheets (SDSs) accessible by employees through Employee Center or Now Mobile app.
* **Safety Inspections and Audits:** Support scheduled or ad-hoc evaluations of assets and processes, with offline survey completion capabilities and detailed follow-up actions managed in the workspace.
* **Safety Exposure Management:** Industrial hygienists can monitor exposure types, conduct assessments across locations, and assign control actions to protect workers.
* **Permit-to-Work Process:** Manages formal authorization for high-risk tasks, ensuring safety standards, proper training, and ongoing supervision are met for controlled execution.

## Key Outcomes

* **Employee Empowerment:** Employees can easily submit JSAs via mobile or web, promoting real-time hazard identification and control at the worksite.
* **Efficient Risk Management:** Safety and risk managers gain tools to evaluate and mitigate risks systematically using customizable risk matrices and dynamic control lists.
* **Regulatory Compliance:** Inspections, audits, and permit processes help organizations maintain conformance with safety regulations and reduce workplace incidents and costs.
* **Accessible Safety Information:** Centralized safety registers and SDSs enhance chemical safety awareness for all employees.
* **Improved Safety Culture:** Proactive monitoring and management of hazards, exposures, and permits foster accountability, communication, and continuous safety improvement across the organization.  
Learn more about Health and Safety Risk Management and review the benefits it can provide for different users in your organization.

## Health and Safety Risk Management overview {#hs-exploring-risk-mgmt__section_y4r_zzy_d1c}

Health and Safety Risk Management provides safety incident prevention capabilities in the form of tools such as Risk assessment, Job Safety Analysis (JSA), Safety registers, and Inspections and Audits.

* Safety Risk Assessment enables safety teams to conduct hazard risk assessments, to assess risk before and after the controls are applied, using custom risk matrixes. Risk assessments help organizations bolster workplace safety, help prevent incidents, and promote a safety-conscious culture by proactively managing risks tailored to their workplace environments and sectors.
* Job Safety Analysis enables employees (and line managers) to analyze job-specific hazards and identify the relevant control measures for high-risk jobs at their point of work. JSAs are intended to promote worker's hazard awareness and help prevent hazards from causing injury. Safety team can also view and assess the filed JSAs to perform risk assessments.
* Safety Register helps safety teams and line managers to track hazardous materials like chemicals and asbestos, as well as attach Safety Data Sheets (SDSs) that employees can easily access.
* Safety inspections and audits enable safety teams to build and manage safety inspections and audits. Inspections and audits support conformance with regulatory standards while reducing the risks of workplace accidents and associated costs.
* Safety exposure management enables seamless monitoring of exposures across an organization. Safety team and industrial hygienists can perform exposure assessment across different locations and follow up actions to control exposures and keep workers safe.
* The permit-to-work process helps manage formal authorization for workers who request permits to perform tasks involving significant risks. This process promotes safety, effective communication, and accountability and enhances operational efficiency.
{#hs-exploring-risk-mgmt__ul_fsq_jfz_d1c}

## Health and Safety Risk Management workflow {#hs-exploring-risk-mgmt__section_vbw_mwv_c1c}

Safety risk assessment

:   The safety team performs the following activities via the Health and Safety Workspace to conduct their risk assessments.

    * Builds risk matrixes to define levels of risk using likelihood vs severity and define risk tolerances.
    * Conducts risk assessments using the predefined risk matrixes. The chosen matrix evaluates the level of risk for a risk assessment.
    * Assesses risks using risk assessments in their workplace, both pre-and post-control measures. There might be multiple risks identified in a risk assessment each with its own controls. The overall level of risk both before and after controls is based on the highest identified risk from the risks and controls list.
    * Risk assessment also identifies people at risk and people responsible for control of the risk.
    * After a risk assessment is complete, assigns a reviewer and approver and creates recommended actions, if necessary.
    {#hs-exploring-risk-mgmt__ul_dsq_d51_21c}

Job Safety Analysis

:   It includes the following activities:

    * Safety team manages the hazard and controls lists in the Health and Safety Workspace.
    * Safety team also maintains the job register in the Health and Safety Workspace that pre-identifies hazards and controls for jobs in their organization.
    * Employees submit JSAs in Employee Center or on Now Mobile app. They can select a job or job step to pre-populate hazards and controls, or they can start from scratch with an empty JSA.
    {#hs-exploring-risk-mgmt__ul_r2d_tcb_21c}

Safety registers
:
    * Safety team manages safety registers like chemicals and asbestos in the Health and Safety Workspace. The safety team also attaches Safety Data Sheets (SDSs) to safety register records.
    * Employees can search and access these SDSs in the Employee Center or on Now Mobile app.
    {#hs-exploring-risk-mgmt__ul_zy5_3cv_2bc}

Safety inspections and audits

:   Safety team members conduct safety inspections and audits at their establishments that involve the following activities:

    * Inspection or audit manager pre-builds surveys using Survey Designer and schedules safety inspections or audits in the Health and Safety Workspace.
    * Safety inspector or auditor walks around and conducts surveys through the Employee Center or on Now Mobile app.

      They can also complete the inspection or audit surveys offline on the Mobile Agent app. Surveys completed offline are synchronized once an internet connection is established.
    * Inspection or audit manager reviews the completed surveys, works on the findings and root cause analysis, and devises actions.
    {#hs-exploring-risk-mgmt__ul_krb_cy5_2bc}

Safety exposure management
:
    The Industrial hygienist carries out the following tasks via the Health and Safety Workspace to manage workplace exposures:

    * Defines exposure types and associates them with relevant risk assessments and safety register records.
    * Conducts exposure assessments to determine the affected workers across various locations.
    * Assigns follow-up actions to confirm proper control of exposures and the safety of workers.
    {#hs-exploring-risk-mgmt__ul_orh_qhv_xdc}

Permit-to-work
:   The permit-to-work workflow involves the following activities:

    * Permit requester submits a permit to work request for a high-risk job.
    * Permit approver conducts a detailed evaluation of the task and approves the permit to work request after confirming that all safety standards are met and appropriate training for the employee to perform the task is in place.
    * Permit coordinator oversees regular checks conducted in conformance with permit conditions and supervises the active permit for safety.
    {#hs-exploring-risk-mgmt__ul_vqc_jhy_12c}

## Health and Safety Risk Management benefits {#hs-exploring-risk-mgmt__section_pvl_3hq_11c}

{#hs-exploring-risk-mgmt__table_qvl_3hq_11c__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Access Employee Center and Now Mobile app based tool that enables any worker to submit a Job safety analysis (JSA) easily. Employees can analyze their job safety at the point of work creating a JSA from scratch or start from a predefined job. | [Job Safety Analysis (JSA)](https://servicenow-prod.fluidtopics.net/kSQwvGGyi2RBTu84OCV~oA "Submit a job safety analysis (JSA) to identify potential hazards and control measures related to these hazards at your point-of-work.") | * Employee * Line manager {#hs-exploring-risk-mgmt__ul_ovc_cjz_b1c} |
| Enable employees to use the predefined jobs and get started quickly for their JSAs by automatically populating hazards and controls for their jobs.​ | [Job register](https://servicenow-prod.fluidtopics.net/gBt08JPhsakfpCS7Nonvfw "Define jobs and their steps (if any), in the job register to predefine hazards and controls for each job type in your organization.") | Risk manager |
| Access the safety risk assessment tool in the workspace to assess risks and implement effective risk mitigation strategies.​ | [Safety risk assessment](https://servicenow-prod.fluidtopics.net/NA_bG~f7ltJ2zeoWHOUvDg "The Risk Assessment is a process of identifying and evaluating potential hazards and risks associated with a process, system, product, or activity, and implementing measures that help prevent or mitigate those risks. The feature enables the safety of people and proactively reduce safety incident rates.") | * Line manager * Safety manager {#hs-exploring-risk-mgmt__ul_y2d_rjz_b1c} |
| Create and manage your visual risk matrixes that adhere to local regulations or to meet differing requirements in each establishment in your organization.​ | [Risk Matrices](https://servicenow-prod.fluidtopics.net/yOl5v6F2sZF5dpNUd_Tzaw "Configure a safety risk matrix to define levels of risk using likelihood vs severity and to define risk tolerances.​ You can review and modify the risk matrixes available with the application or add new ones for your organization.") | * Safety manager * Risk manager {#hs-exploring-risk-mgmt__ul_pxd_5kz_b1c} |
| Manage your hazards and controls lists and build and manage job register. Control measures dynamically improve the more you use them. ​ | [Risk Configuration](https://servicenow-prod.fluidtopics.net/s4Us5F2P34VwLunLr1dL3g "Set up your implementation for Health and Safety Risk Management by installing the application and reviewing and configuring the components that are installed with the application.")​ | * Safety manager * Risk manager {#hs-exploring-risk-mgmt__ul_oqz_hlz_b1c} |
| Log where hazardous materials are used, along with Safety Data Sheets (SDSs).​ | [Safety registers](https://servicenow-prod.fluidtopics.net/zLGHE7QRk5TM0RNgTb1syw "Safety Registers help safety teams and line managers to keep track of hazardous materials like chemicals and asbestos, as well as attach Safety Data Sheets (SDSs) that employees can easily access.") | * Safety manager * Line manager {#hs-exploring-risk-mgmt__ul_gx4_rst_2bc} |
| Support chemical safety awareness through the Employee Center with searchable Safety Data Sheets (SDSs) for all employees. | [Access Safety Data Sheets (SDSs)](https://servicenow-prod.fluidtopics.net/suzYEV1XqKE_tGGxf~4hfQ "Access and view safety register documents for chemicals and asbestos through the Employee Center.") | * Employee * Line manager {#hs-exploring-risk-mgmt__ul_hvy_xst_2bc} |
| Empower a proactive and conformant safety practice through scheduled and ad-hoc inspections and audits of assets, locations, processes, and more.​ | [Safety inspections and audits](https://servicenow-prod.fluidtopics.net/8xylKHSEQKHzCzLIgvgtfA "With Health and Safety Risk Management, safety teams can schedule, assign, and conduct workplace safety inspections and audits of particular activities, processes, or areas at their establishments.") | * Safety manager * Safety auditor * Safety inspector {#hs-exploring-risk-mgmt__ul_ypl_wtt_2bc} |
| Enable agents to complete inspection or audit surveys offline that are synchronized with the instance once an internet connection is restored. | [Offline inspections and audits on mobile](https://servicenow-prod.fluidtopics.net/mBPnd0AVSKgwTMBQTkgNfA "Complete a safety inspection or audit survey assigned to you in the offline mode-without an internet connection- through the Mobile Agent app.") | * Safety inspector * Safety auditor {#hs-exploring-risk-mgmt__ul_c2q_g33_fdc} |
| Identify exposure sources and track worker exposure levels across your organization. | [Safety exposure management](https://servicenow-prod.fluidtopics.net/y3J67OSKrWhM3eACMxkV6g "With exposure management, safety team and industrial hygienists can manage exposures and exposure assessments so they can control any harmful effects on workers.") | * Industrial hygienist * Line manager {#hs-exploring-risk-mgmt__ul_nwx_n2v_xdc} |
| Identify hazards, implement precautions, and maintain accountability to promote a safe, controlled, and regulated execution of high-risk activities. | [Permit-to-work system](https://servicenow-prod.fluidtopics.net/_uUciSAB6mNw4sg8QIhPFQ "The permit-to-work system streamlines the management of requests for work permits for potentially hazardous activities and provides an efficient process for issuing these permits.") | * Permit requester * Permit approver * Permit coordinator {#hs-exploring-risk-mgmt__ul_cfh_why_12c} |
[Table 1. Benefits and user personas]

{#hs-exploring-risk-mgmt__table_qvl_3hq_11c}