--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # ServiceNow Otto for HRSD Virtual Agent topics # ServiceNow Otto for HRSD Virtual Agent topics {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for HRSD Virtual Agent topics ServiceNow Otto for HRSD Virtual Agent topics empower employees to interact with their configured Human Capital Management (HCM) system directly through Employee Center using conversational AI. These topics enable users to easily request information, submit requests, and update personal data via a chat interface, streamlining HR service delivery and improving user experience. Show full answer Show less ## Key Features * **Get time off balance:** View leave balances by typing relevant keywords in Employee Center chat. The Virtual Agent retrieves current time-off details from the HCM system. * **Get User Paychecks:** Access payslip summaries, including pay period, gross pay, deductions, and net pay by providing date ranges in the chat window. * **Lookup Worker Profile:** Retrieve profiles of coworkers by specifying their details within the chat. * **Request Timeoff:** Apply for leave by specifying start and end dates via the chat, which submits the request to the HCM system. * **Add Expense:** Submit expense reports by providing expense type, currency, and amount through the chat interface. * **Get Holiday Calendar:** View your holiday calendar by specifying the year in the chat, with data sourced from the HCM system. * **Get Total Rewards:** Access your rewards information directly within Employee Center chat. * **Lookup Feedback:** View feedback received from colleagues via the chat interface. * **Lookup Benefit Enrolments:** View enrolled benefit programs such as medical or 401(k) plans. * **Update Personal Details:** Update critical personal information including address, blood type, date of birth, email address, and phone number through dedicated chat topics. ## Key Outcomes By leveraging these Virtual Agent topics, ServiceNow customers can: * Enhance employee self-service by enabling direct, conversational access to HR data and actions. * Reduce manual HR service workload through automation of common requests and data retrieval. * Improve data accuracy and timeliness by allowing employees to update personal information directly. * Increase user satisfaction with faster, AI-powered responses within Employee Center. Use the Now Assist Virtual Agent topics in Employee Center to place requests to the configured HCM system, for example, view details of your time-off balance. ## Get time off balance {#now-assist-ohcm__section_ql1_h11_y1c} The Get time off balance Virtual Agent topic enables you to view your leave balance from the configured HCM system in Employee Center. From Employee Center, open a chat window and type in key words, for example, leave balance. The Now Assist generative AI retrieves details from the HCM system and displays your time off balance. ## Get User Paychecks {#now-assist-ohcm__section_wmc_n21_y1c} The Get User Paychecks Virtual Agent topic enables you to view your payslip details in Employee Center. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed. ## Lookup Worker Profile {#now-assist-ohcm__section_nsg_1qx_y1c} The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed. ## Request Timeoff {#now-assist-ohcm__section_hrb_b5x_y1c} The Request Timeoff Virtual Agent topic enables you to apply leave from Employee Center to the configured HCM system. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the configured HCM system. ## Add Expense {#now-assist-ohcm__section_e5r_w25_cbc} The Add Expense Virtual Agent topic enables you to submit an expense report from Employee Center to configured HCM system. From Employee Center, open a chat window and type in key words, for example, add expense. After you have specified the required details such as type of expense, expense currency, expense amount, the expense report is submitted to the configured HCM system. ## Get Holiday Calendar {#now-assist-ohcm__section_bqh_y25_cbc} The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar from the configured HCM system in Employee Center. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in Employee Center. ## Get Total Rewards {#now-assist-ohcm__section_xws_z25_cbc} The Get Total Rewards Virtual Agent topic enables you to view your rewards from the configured HCM system in Employee Center. From Employee Center, open a chat window and type in key words, for example, rewards. Your rewards are displayed in Employee Center. ## Lookup Feedback {#now-assist-ohcm__section_lr2_kwp_wcc} The Lookup Feedback Virtual Agent topic enables you to view feedback you have received from other employees in Employee Center from the configured HCM system. From Employee Center, open a chat window and type in key words, for example, Lookup Feedback. Your feedback, if available, is displayed. ## Lookup Benefit Enrolments {#now-assist-ohcm__section_h2p_njp_ddc} The Lookup Benefit Enrolments Virtual Agent topic enables you to view your benefit programs such as medical, 401(k) and so on, in Employee Center from the configured HCM system. From Employee Center, open a chat window and type in key words, for example, Lookup Benefit Enrolments. Your benefit programs, if available, are displayed. ## Update personal details {#now-assist-ohcm__section_vzx_2rk_2dc} You can update personal details in Virtual Agent using one of the following topics in Employee Center from the configured HCM system. * Update Address * Update Blood Type * Update Date of Birth * Update Email Address * Update Phone Number {#now-assist-ohcm__ul_lj3_hrk_2dc}