--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday # Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday {#ariaid-title1} Release version: Yokohama Updated July 22, 2024 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday ServiceNow customers using Employee Center can leverage Now Assist Virtual Agent topics to interact seamlessly with Workday HR data. These Virtual Agent topics enable employees to place requests and retrieve HR information such as time off applications, personal detail updates, paycheck summaries, and holiday calendars directly through chat. To use these topics, customers must configure the Virtual Agent topics for HR Service Delivery Advanced Integration with Workday and have appropriate roles such as admin or HR-specific roles. Show full answer Show less ## Key Features * **Lookup Worker Profile:** Employees can view coworker profiles by entering relevant keywords in the chat, retrieving profile details from Workday. * **Update Personal Details:** Allows users to update personal information such as address, email, phone number, date of birth, and blood type via chat, syncing changes with Workday. * **Get User Paychecks:** Enables employees to view detailed payslip summaries including pay period, gross pay, deductions, and net pay by specifying date ranges. * **Get Total Rewards:** Employees can request and view their total rewards information through the Virtual Agent chat. * **Get Time Off Balance:** Provides leave balance information on demand by querying Workday. * **Request Time Off:** Facilitates leave applications directly from the chat interface by submitting start and end dates. * **Get Holiday Calendar:** Displays the employee's holiday calendar for a specified year within the chat window. ## Practical Use and Benefits These Virtual Agent topics streamline HR service delivery by enabling employees to self-serve common HR requests and information retrieval without leaving Employee Center or contacting HR directly. This integration reduces manual effort, accelerates response times, and improves user experience by providing instant access to Workday HR data through an intuitive chat interface. By configuring and enabling these topics, ServiceNow customers can expect enhanced employee engagement, increased HR operational efficiency, and a unified platform for HR interactions. You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the Workday system in Employee Center. ## Virtual Agent topics for HR Service Delivery Advanced Integration with Workday Overview {#now-assist-va-awd__section_ukl_12w_dcc} To access and use the Virtual Agent topics, verify the following: * [Configure Virtual Agent topics for HR Service Delivery Advanced Integration with Workday](https://servicenow-prod.fluidtopics.net/RcA966tR5RsyK4se~VY7ww "Complete the configuration steps to enable your employees place requests to the Workday system using the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center."). * Have one of the following roles: admin, sn_hr_sp.hrsp_alumni, sn_hr_sp.hrsp_contingent, sn_hr_sp.hrsp_employee, sn_hr_sp.hrsp_contractor, or sn_hr_sp.admin {#now-assist-va-awd__ul_ekj_c2w_dcc} ## Available Spoke Subflows for Virtual Agent topics for HR Service Delivery Advanced Integration with Workday {#now-assist-va-awd__section_lwn_gnx_r2c} {#now-assist-va-awd__table_wkg_4nx_r2c__entry__4} | Virtual Agent Topic | Feature Name | Service Name | Subflow | |-|-|-|-| | Lookup Worker Profile | Worker Management | Get Worker | Workday HR - Lookup Worker Profile | | Request Time Off | Leave Management | Time off balance | Workday HR - Get Time off balance | | Request Time Off | Leave Management | Create Time Off Request | Workday HR - Request Time Off | | Get Time Off Balance | Leave Management | Time Off Balance | Workday HR - Get Time Off Balance | | Get Holiday Calendar | Leave Management | Holiday Calendar | Workday HR - Get Employee Holiday Calendar | | Get Total Rewards | Benefits Management | Total Rewards | Workday HR - Get Total Rewards | | Get User Pay Checks | Payroll Management | Get Paychecks | Workday HR - Get Employee Paychecks | | * Update Email Address * Update Address * Update Phone Number * Update Date of Birth * Update Blood Type {#now-assist-va-awd__ul_lpz_2zg_vfc} | Human Capital Management | Update Personal Details | Workday HR - Update Personal Details | | * Update Email Address * Update Address * Update Phone Number * Update Date of Birth * Update Blood Type {#now-assist-va-awd__ul_lpz_2zg_vfc} | Worker Management | Get Worker | Workday HR - Lookup Worker Profile | [Table 1. Spoke subflow-topic mapping] {#now-assist-va-awd__table_wkg_4nx_r2c} ## Lookup Worker Profile {#now-assist-va-awd__section_abm_3sn_42c} The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed. ## Update Personal Details {#now-assist-va-awd__section_xbc_ltn_42c} You can update personal details in Virtual Agent using one of the following topics in Employee Center from the Workday system. * Update Address * Update Date of Birth * Update Email Address * Update Phone Number * Update Blood Type {#now-assist-va-awd__ul_r3w_stn_42c} ## Get User Paychecks {#now-assist-va-awd__section_ybt_4vn_42c} The Get User Paychecks Virtual Agent topic enables you to view your payslip details. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed. ## Get Total Rewards {#now-assist-va-awd__section_a4n_wvn_42c} The Get Total Rewards Virtual Agent topic enables you to view your rewards. From Employee Center, open a chat window and type in key words, for example, rewards. ## Get Time Off Balance {#now-assist-va-awd__section_xs5_wwn_42c} The Get Time Off Balance Virtual Agent topic enables you to view your leave balance. From Employee Center, open a chat window and type in key words, for example, leave balance. ## Request Time Off {#now-assist-va-awd__section_r5f_2xn_42c} The Request Timeoff Virtual Agent topic enables you to apply for leaves. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the Workday system. ## Get Holiday Calendar {#now-assist-va-awd__section_qgy_bq5_42c} The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in the chat.