Journey Accelerator versions and release compatibility

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Journey Accelerator versions and release compatibility

    Journey Accelerator is a ServiceNow application that integrates with specific Now Platform family releases and other applications to provide employee journey management capabilities. The availability of features and compatibility depend on the Journey Accelerator version, the underlying family release, and required supporting applications or spokes. Customers should verify version compatibility and prerequisites before installation or upgrade to ensure proper functionality.

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    Version Compatibility and Family Releases

    • Version 5.0.4: Supported only on the Tokyo family release. Cannot be installed standalone; functionality is installed as a dependency with Journey Designer version 1.
    • Version 4.0.2: Supports Utah, Tokyo, and San Diego family releases. This is the last standalone version; newer functionality is included within the Journey Designer application.
    • Version 3.0.3: Compatible with Rome, Quebec, and Paris releases.
    • Version 2.0.2 and 2.0.1: Supported on Quebec and Paris releases.
    • Version 1.0.2: Supports Quebec and Paris releases.

    Key Requirements

    • HR Service Delivery Enterprise Package: Required across all versions for core HR functionalities.
    • Employee Center or Employee Service Center: Required for user-facing portals, with specific package names varying by version.
    • Content Delivery / Content Publishing: Required for delivering journey content and communications.
    • Update Sets: Each version requires loading specific update sets post-installation to enable key features and enforce security and content delivery capabilities.
    • Outlook Meeting Scheduling: To schedule meetings from Journey Accelerator tasked-based to-dos, customers must install the appropriate Microsoft Exchange Online Spoke version along with the Retry Handler Framework. Earlier versions may also require Microsoft AD and Azure AD spokes.
    • Listening Posts and Learning Posts Applications: For versions 4.0.2 and 5.0.4, separate installation of Listening Posts and Learning Posts (with their respective version requirements) from the ServiceNow Store is necessary to enable related features.

    Practical Implications for ServiceNow Customers

    When planning to implement or upgrade Journey Accelerator, customers should:

    • Confirm their current Now Platform family release compatibility with the desired Journey Accelerator version.
    • Ensure all prerequisite applications and update sets are installed to maintain feature integrity and security compliance.
    • Install and configure the necessary spokes for Outlook meeting integration if task-based meeting scheduling is required.
    • Consider that the latest functionality is now integrated with the Journey Designer application, so standalone Journey Accelerator installations are limited to earlier versions (up to 4.0.2).
    • Use the ServiceNow Store to access the latest apps, update sets, and detailed release notes for comprehensive installation and upgrade guidance.

    Available features depend on the Journey Accelerator version, family release, and application-specific features.

    Not all Journey Accelerator features are available in all supported family releases. Go to the ServiceNow Store to view the latest information and requirements for features and releases.
    Note:
    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Different versions of Journey Accelerator are supported only in certain family releases.

    Journey Accelerator Version 5.0.4

    Supported family releases: Tokyo.
    Note:
    Journey Accelerator Version 5.0.0 cannot be installed as a standalone application. Journey Accelerator version 5 functionality is installed as a dependency with Journey designer version 1. This information is for reference only.
    Other requirements:
    • To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spoke should be installed:
      • Microsoft Exchange Online Spoke v3.2.0 [sn_ex_online_spke]
      • Retry Handler Framework v1.0.1 [sn_retry_handler]
    • To use the Listening Posts [sn_lp] application, you must install Listening Posts v5.0.0 from the ServiceNow Store (and all Listening Posts requirements)
    • To use the Learning Posts [sn_lnp] application, you must install Learning Posts v5.0.0 from the ServiceNow Store (and all Learning Posts requirements)

    Journey Accelerator Version 4.0.2

    Supported family releases:
    Note:
    Journey Accelerator Version 4.0.2 is the last family release that a standalone version of the app can be installed. The latest Journey Accelerator functionality is included with the Journey designer application.
    • Utah
    • Tokyo
    • San Diego
    System requirements:
    • HR Service Delivery Enterprise package
    • Employee Center [sn_ex_sp]
    • Content Publishing [sn_cd]
    • The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store:
      • JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
      • JA_Enforce_security_property.xml
      • JA_Allow_Content_Delivery.xml
    Other requirements:
    • To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spoke should be installed:
      • Microsoft Exchange Online Spoke v3.2.0 [sn_ex_online_spke]
      • Retry Handler Framework v1.0.1 [sn_retry_handler]
    • To use the Listening Posts [sn_lp] application, you must install Listening Posts v4.0.2 from the ServiceNow Store (and all Listening Posts requirements)
    • To use the Learning Posts [sn_lnp] application, you must install Learning Posts v4.0.2 from the ServiceNow Store (and all Learning Posts requirements) as well as the following update set: JA_HR_Learning_Core.xml

    Key features and requirements summary for the latest version of Journey Accelerator in ServiceNow Store

    Journey Accelerator Version 3.0.3

    Supported family releases
    • Rome
    • Quebec
    • Paris
    System Requirements:
    • HR Service Delivery Enterprise package
    • Employee Service Center [com.sn_hr_service_portal]
    • Content Delivery [com.sn_content_delivery]
    • The following update must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store:
      • JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
      • JA_Enforce_security_property.xml
      • JA_Allow_Content_Delivery.xml
    • The following update sets are only applicable if on Rome and will no longer be necessary after San Diego
      • JA_HR_Lifecycle_Events_Rome_touchpoints.xml
      • JA_HR_Core_Rome_touchpoints.xml

    Other Requirements:

    To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spokes should be installed:
    • Microsoft Exchange Online Spoke v2.0.3 [sn_ex_online_spke]
    • Retry Handler Framework

    Key features and requirements summary for Journey Accelerator Version 3.0.3 in ServiceNow Store

    Journey Accelerator Version 2.0.2

    Supported releases:
    • Rome
    • Quebec
    • Paris
    System Requirements:
    • HR Service Delivery Enterprise package
    • Employee Service Center [com.sn_hr_service_portal]
    • Content Delivery [com.sn_content_delivery]
    • The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store:
      • JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
      • JA_Enforce_security_property.xml
      • JA_Allow_Content_Delivery.xml

    Other Requirements:

    To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spokes should be installed:
    • Microsoft AD Spoke [com.sn.ad.spoke]
    • Microsoft Azure AD spoke [com.sn.azure_ad.spoke]
    • Microsoft Exchange Online Spoke v2.0 [sn_ex_online_spke]

    Key features and requirements summary for Journey Accelerator Version 2.0.2 in ServiceNow Store

    Journey Accelerator Version 2.0.1

    Supported releases:
    • Quebec
    • Paris
    System Requirements:
    • HR Service Delivery Enterprise package
    • Employee Service Center [com.sn_hr_service_portal]
    • Content Delivery [com.sn_content_delivery]
    • The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store:
      • JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
      • JA_Enforce_security_property.xml
      • JA_Allow_Content_Delivery.xml

    Other Requirements:

    To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spokes should be installed:
    • Microsoft AD Spoke [com.sn.ad.spoke]
    • Microsoft Azure AD spoke [com.sn.azure_ad.spoke]
    • Microsoft Exchange Online Spoke v2.0 [sn_ex_online_spke]

    Key features and requirements summary for Journey Accelerator Version 2.0.1 ServiceNow Store

    Journey Accelerator Version 1.0.2

    Supported releases:
    • Quebec
    • Paris
    System Requirements:
    • HR Service Delivery Enterprise package
    • Employee Service Center [com.sn_hr_service_portal]
    • The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store:
      • JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
      • JA_Enforce_security_property.xml
      • JA_Allow_Content_Delivery.xml

    Key features and requirements summary for Journey Accelerator Version 1.0.2 in ServiceNow Store