Now Assist for Employee Experience

  • Release version: Yokohama
  • Updated March 25, 2025
  • 3 minutes to read
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    Summary of Now Assist for Employee Experience

    Now Assist for Employee Experience enables employees to engage in seamless conversational interactions with the Virtual Agent. This application leverages artificial intelligence and machine learning to enhance employee communication and support.

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    Key Features

    • Conversational Interaction: Facilitates a smooth dialogue between employees and the Virtual Agent.
    • Model Provider Availability: Be aware that certain model providers and features may not be available for customers with in-country SKUs or in restricted environments like FedRAMP or DOD data centers.
    • Data Processing: Customer data may be transferred to a centralized ServiceNow environment, potentially involving third-party cloud services, and is handled according to ServiceNow’s compliance policies.
    • Data Collection: ServiceNow collects input and output data from the application to enhance its technologies, with an option for customers to opt out of future data collection.

    Key Outcomes

    This application enhances employee experience by providing efficient support through AI-driven interactions. However, customers are advised to maintain oversight of AI outputs, particularly in critical areas like healthcare and finance. For the latest updates on feature availability and to access resources for implementation and training, customers are encouraged to visit the respective ServiceNow support and community platforms.

    Use the Now Assist for Employee Experience application so that your employees can have a seamless conversational interaction with Now Assist in Virtual Agent.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation

    Additional resources