--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Configure HCM agents for HR Service Delivery AI Agent Collection # Configure HCM agents for HR Service Delivery AI Agent Collection {#ariaid-title1} Release version: Yokohama Updated June 25, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Enable your employees to place requests to the Human Capital Management (HCM) system using the HR Service Delivery AI agent collection. ## Before you begin Role required: admin ## Procedure 1. Install the Now Assist for HR Service Delivery (HRSD) plugin (sn_hr_gen_ai). For more information, see [Configure ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/9jSaPRMaz6a6147xbGen2w "If you have the admin role, you can configure the ServiceNow Otto for HR Service Delivery (HRSD) application so that your agents can use the generative AI capabilities in Agent Workspace for HR Case Management and Core UI."). 2. Activate the Enterprise Service Management Integrations Framework\] application from the ServiceNow® Store. 3. Configure the required ServiceNow spokes or customize spokes to pull data from HCM systems. For more information, see [Integration of HR Service Delivery with third-party systems](https://servicenow-prod.fluidtopics.net/bfkFzzPFhoSRLaDZuCd4uw "Extend HR Service Delivery capabilities by integrating with other third-party systems."). 4. Create subflows aligning with Template Integration Gateway. For more information, see [Create a subflow using Template Integration Gateway](https://servicenow-prod.fluidtopics.net/_TOFc7gT7VFMDmPARapMIw "Use the Template Integration Gateway as a reference to create the supported subflows for Integration Gateway."). Note: The subflows for Oracle HCM can be used as a reference to build subflows for any other HCM systems. 5. Add input choices and define conditions and results in a decision table for the Integration Gateway subflow. For more information, see [Configure Integration Provider Mapping (Decision table)](https://servicenow-prod.fluidtopics.net/9QRaPbqBinc0ixW5kJgXvw "Add input choices and define conditions and results in a decision table for the Integration Gateway subflow to review and generate output results."). 6. Duplicate available HCM agents to run them autonomously. For more information, see [Duplicate an AI agent](https://www.servicenow.com/docs/access?context=clone-ai-agent&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). Note: In the Toggle display section, ensure the toggle beside Virtual Agent is enabled. **Related concepts** * [Skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/whPyEU3RgLGvm5t6jHaNTg "Get a quick overview of the skill inputs and triggers for ServiceNow Otto for HR Service Delivery (HRSD). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used.") * [Customize the ServiceNow Otto for HRSD skills](https://servicenow-prod.fluidtopics.net/GDQqs_NmHiYWvtqOj4Q_6A "Customize a Now Assist skill so you can experiment with skill settings and configure the skill to fit your business needs.") **Related tasks** * [RCA approvals for ServiceNow Otto for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/e7_o6D8arhUAiojl~J1gPQ "After you install ServiceNow Otto for HR Service Delivery (HRSD), you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request.") * [Restrict Now Assist capabilities for employee relations cases](https://servicenow-prod.fluidtopics.net/cetgjSyrmcLuS_5sQJh~tg "Restrict the Now Assist capabilities for your employee relations cases and define the availability.") * [Configure attachment summary](https://servicenow-prod.fluidtopics.net/ndLRA9Iw0nQ26bKvz~xAXQ "Customize the case summarization skill in ServiceNow Otto for HRSD to include summaries of case attachments.") * [Configure resolution notes generation for ServiceNow Otto for HRSD](https://servicenow-prod.fluidtopics.net/cr1MrWs0M01Vl6o3EsshNQ "Configure the resolution notes generation skill to create concise summaries of case resolutions and enable agents to use the Now Assist context menu to elaborate or shorten the notes.") * [Configure sensitivity detection](https://servicenow-prod.fluidtopics.net/FEfQfUVwRDVP7ui26My7ag "Configure sensitivity detection in the Now Assist for HR Service Delivery (HRSD) application.") * [Configure Gen AI Virtual Agent for HRSD](https://servicenow-prod.fluidtopics.net/v4uF2cWa9OxX0aebPZuteg "Enable your requesters to have a streamlined, conversational experience that is based on generative AI as they submit a catalog item request in Virtual Agent. By offering this generative AI experience, your organization can increase self-service and reduce operating costs.") * [Configure the ServiceNow Otto for HRSD Virtual Agent topics](https://servicenow-prod.fluidtopics.net/Fwyv_RL37FJ_fi5BZo4NJg "Complete the configuration steps to enable your employees place requests to the Human Capital Management (HCM) system using the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center.") * [Configure Now Assist AI Helper -- Galileo Inside](https://servicenow-prod.fluidtopics.net/vtWHlxiHmBvwFSfny9Ffkg "Enable users to access functionality and benefits of the Now Assist AI Helper – Galileo Inside [sn_hr_na_galileo] plugin by completing a short installation and configuration process.")