---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Explore

# Exploring Employee Center {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring Employee Center

The Employee Center portal provides a unified, centralized destination that connects enterprise systems into a single site to streamline employee access to services, information, and tasks.
Designed for minimal configuration, it enhances employee productivity by reducing the time spent searching for resources and supports access from any device.
The portal scales easily from single to multi-department environments and is available to all ServiceNow customers at no additional licensing cost.
Show full answer Show less  

## Key Features

* **Unified Portal Experience:** Simplifies access to services and updates across departments, improving productivity.
* **Extensible Service Delivery Platform:** Supports multi-department use cases with specialized widgets and a best-in-class homepage.
* **Action Framework and Widgets:** Includes features such as employee profiles, recommended content, Guided Self-Service, and cross-channel favorites for enhanced usability.
* **Integration with IT Service Management:** Enables streamlined IT ticket management with machine learning-driven recommendations to improve case deflection and agent experience.
* **App Launcher and Appointment Booking:** Provides one-click access to SSO and non-SSO applications and allows booking across multiple business units.

## How It Works

Employee Center workflows involve multiple roles:

* **System Admin:** Installs plugins and assigns roles.
* **Taxonomy Admin:** Configures unified taxonomy, topic pages, and quick links.
* **Employee Center Admin:** Configures the portal, widgets, and features.
* **Employees:** Use the portal to complete tasks, submit requests, access training, and read knowledge articles.

## Roles

* **Admin:** Configures and modifies Employee Center features.
* **Taxonomy Manager:** Manages topics and related content.
* **Manager:** Monitors task status and approves requests.
* **Employee:** Completes tasks, submits requests, and searches knowledge bases.

## Benefits

* **Centralized Access:** Access both SSO and non-SSO applications directly from the portal homepage.
* **Improved Productivity:** Guided self-service and personalized recommendations simplify task completion.
* **Efficient Appointment Management:** Book and manage appointments across business units seamlessly.
* **Cross-Channel Favorites:** One-click access to frequently used internal and external sites.

## Next Steps

ServiceNow customers can begin their employee portal journey by configuring and using Employee Center, referencing available guides for setup, usage, and role management to tailor the portal to their organizational needs.  
Employee Center portal is a unified portal that connects systems across an enterprise within one destination site to provide a centralized employee portal. It requires minimal configuration and offers a wide variety
of features to extend portal functionality.

## Employee Center overview {#explore-emp-center__cf-exploring-parent-overview}

The Employee Center portal empowers organizations to streamline service delivery, enhance employee productivity, and provide seamless access to information and services.

Unified portal experience
:   Employee Center improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. With the Employee Center portal, access to information and services across all departments are made simple and can be accessed through any device.

Extensible service delivery platform
:   Organizations can easily scale from a single to a multi-department service delivery use case that includes best-in-class home page and specialized widgets designed for multi-department tasking.

Available to all customers
:   There is no additional licensing cost associated with the Employee Center. All customers can use the Employee Center portal to start their employee portal journey with ServiceNow®.

## Employee Center workflow {#explore-emp-center__section_qsv_kt4_xcc}

The Employee Center enables organizations to assemble an employee portal tailored to their needs. The following illustration provides an overview The following illustration provides an overview of how users
interact with Employee Center.
Figure 1. Employee Center workflow  
1. System admin installs plugins and assigns roles.
2. Taxonomy admin configures the Unified taxonomy, dynamic topic pages, and quick links.
3. Employee Center admin configures Employee Center portal, widgets, and features including the action framework, employee profile, recommended for you, Guided Self-service, and cross-channel favorites.
4. Employees use the Employee Center to complete tasks and trainings, submit requests, read knowledge articles, and more.
{#explore-emp-center__cf-exploring-parent-workflow-ol}

## Employee Center users {#explore-emp-center__cf-exploring-parent-users}

{#explore-emp-center__table_sts_kwk_tdc__entry__2}

| User | Description |
|-|-|
| Admin | Admin users configure and modify Employee Center features. |
| Taxonomy manager | Taxonomy managers create and modify the topics and connected content. |
| Manager | Managers monitor tasks status and approve requests. |
| Employee | Employees complete tasks, submit requests, and search for knowledge articles |
[Table 1. Users]

{#explore-emp-center__table_sts_kwk_tdc}

For more information on Employee Center user roles, see [Employee Center roles](https://servicenow-prod.fluidtopics.net/d62ph1_DtwmrMGcEet~_Vg "Employee Center plugins include necessary roles for configuring and using the features. Learn more about the roles and the tasks they can perform.").

## Employee Center for IT Service Management {#explore-emp-center__section_lbb_y5x_gxb}

Use Employee Center to streamline your IT ticket management and other service management tasks. Improve agent experience with higher case deflections enabled by customised, machine learning-driven recommendations
and solutions for employees. For more information, see .

## Employee Center benefits {#explore-emp-center__cf-exploring-parent-benefits}

{#explore-emp-center__table_y5j_fvh_qbc__entry__2}

| Benefit | Feature |
|-|-|
| Access any of your single sign-on (SSO) and non-SSO web applications from the portal home page. | [App Launcher](https://servicenow-prod.fluidtopics.net/OnvwS7YUMBhZk4yY59HsvQ "App Launcher enables you to provide employees one-click access to all of their web business applications from Employee Center.") |
| Book and manage appointments across multiple business units. | [Appointment Booking](https://servicenow-prod.fluidtopics.net/oX8BgrYPsef9HvQGpLZHXg "Provide an omnichannel unified experience to your employees to schedule and manage appointments across multiple business units such as IT support, HR consultations, or other business units.") |
| One-click access to frequently-used internal and external sites. | [Cross-channel favorites](https://servicenow-prod.fluidtopics.net/xO2wXO4CtwsQnxGrmh1gPg "A cross-channel favorites provides quick access to the content the employees use frequently and offers extensibility for BUs.") |
| Access self-serve capabilities through guided experiences to improve productivity and efficiency. | [Guided Self-Service in Employee Center](https://servicenow-prod.fluidtopics.net/90wYp6mDZkH~Psc4pkL0nA "Empower employees with easier self-serve capabilities through guided experiences to improve productivity and efficiency.") |
|   |   |
|   |   |
[Table 2. Employee Center benefits]

{#explore-emp-center__table_y5j_fvh_qbc}

## What to explore next {#explore-emp-center__cf-exploring-parent-links}

To learn more about configuring and using Employee Center, see:

* [Configuring Employee Center](https://servicenow-prod.fluidtopics.net/eQCy_hk7T8guWtI6O4lQdA "Guidance for setting up Employee Center.")
* [Using Employee Center](https://servicenow-prod.fluidtopics.net/l6VTFihCXPUhtx4aINbfBw "Use the Employee Center portal to raise requests, work on to-dos, and search for information.")
* [Employee Center reference](https://servicenow-prod.fluidtopics.net/SKWw_C36L~0MbaIGaN_9nQ "Reference topics provide additional information about Employee Center components and forms.")
{#explore-emp-center__ul_z5j_fvh_qbc}