Using Workplace Space Mapping

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Using Workplace Space Mapping

    Workplace Space Mapping enables ServiceNow customers to integrate indoor maps from third-party providers like Mappedin and Indoor Mapping into Workplace Service Delivery. This integration allows organizations to import, customize, and manage interactive maps and location directories within the Workplace Service Portal, enhancing space management, reservations, case management, and move management.

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    Key Features

    • Interactive Location Directories: View and interact with imported maps to navigate workplace spaces effectively.
    • Type Mappings: Associate map types from indoor map providers to Workplace Service Delivery types (Workplace and Desk) to ensure accurate space importation and classification.
    • Indoor Mapping Integration: Utilize inbuilt indoor maps for navigation and wayfinding; synchronize place types and map objects configured in Map Studio with Workplace Indoor Mapping.
    • Mappedin Integration: Import and convert Mappedin data to Workplace Space Mapping format, maintaining accurate type mappings for seamless integration.
    • Auto-Import Buildings iHub Flow: Automatically updates maps weekly by querying integrated applications’ APIs to reflect any building changes, ensuring maps remain current.
    • External IDs: Resolve discrepancies between space locations in Mappedin and Workplace Service Delivery by using external IDs to match and align spaces accurately.
    • Map Property Configuration: Customize how maps render within the Workplace Service Portal to suit organizational needs and improve usability.

    Practical Application for ServiceNow Customers

    By leveraging Workplace Space Mapping, customers can maintain up-to-date, interactive indoor maps that support space reservations and management activities. The system’s automated import flow ensures that any changes in third-party mapping applications are synchronized regularly, reducing manual updates. Proper configuration of type mappings and external IDs is critical to preserving data integrity and spatial accuracy across integrated platforms. Additionally, customizing map properties enhances user experience within the Workplace Service Portal.

    With Workplace Space Mapping, your organization can integrate with third-party applications such as Mappedin, customize imported maps, and manage the required data.

    View interactive location directories

    You can view your imported map in interactive location directories.

    Type mappings

    When you integrate with a indoor map provider - Indoor Mapping or Mappedin, you must first associate the map types to the map types used by Workplace Service Delivery. This association ensures that your spaces are imported to the correct table with the correct type (Workplace and Desk).
    • Indoor Mapping provides inbuilt indoor maps for indoor navigation and wayfinding. Synchronize Indoor Mapping place types with Workplace Indoor Mapping places and spaces. Configure Indoor Mapping place and place type in the Map studio and then import the map objects and place types in Workplace Indoor Mapping. After the map data and map objects are synchronized, use Workplace Service Portal for managing reservations within workplace, case management, and move management. For more information, see Synchronize Indoor Mapping with Workplace Service Delivery.
    • Mappedin is a third party map provider and provides indoor maps and wayfinding for workplace users. For more information on how type mappings are converted from Mappedin to Workplace Space Mapping, see Convert Mappedin data to Workplace Space Mapping data.
    • For more information on maintaining type mappings for Mappedin, see Maintain type mappings.

    Import flow

    The weekly (Saturday) Auto-Import Buildings iHub Flow keeps your map up to date by querying the API of your integrated applications. Any changes to one building in the application's software should be reflected in Workplace Space Mapping.

    For example, if you integrate with Mappedin and the Auto-import Buildings iHub Flow runs successfully:

    • The Auto-Import Buildings iHub Flow queries for all buildings associated with Mappedin.
    • The Auto-Import Buildings iHub Flow works with the Mappedin export API to look for any changes to a building made by Mappedin. If there are changes, the building is updated.

    External IDs

    Use external IDs to resolve spaces that don't match locations between Workplace Service Delivery Mappedin after importing a building or for existing buildings. For more information, see Use external IDs to match spaces between Workplace Service Delivery for Mappedin.

    Configuring map properties

    Configure map properties to customize the way your map renders in the Workplace Service Portal location directory. For more information, see Customize the map properties. For more information about space update and allocation using interactive floor maps, see Map-based Administration Edit a building's spaces using a map.