---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use ITSM and HRSD integrations with Microsoft Teams

# Use ITSM and HRSD integrations with Microsoft Teams {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Employees and agents can collaborate to receive service and resolve issues effectively
from Microsoft Teams.
* **[Employee actions](https://servicenow-prod.fluidtopics.net/3PgKaYyn8ikrXHTuWrb65Q)**   
  Respond to the approval notifications and the comments against the service-related tickets.
* **[Agent actions](https://servicenow-prod.fluidtopics.net/3amRVZOGIC9jc2_BkV_5~Q)**   
  Agents can work on the service-related tickets created by the employees.