--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Workforce Optimization for HR Domain Separation # Workforce Optimization for HR Domain Separation {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Workforce Optimization for HR Domain Separation Workforce Optimization for HR is designed to help HR Agent Managers streamline team management by optimizing schedules, managing work assignments, handling real-time changes, processing time-off requests, and providing essential skills---all within a unified workspace. Show full answer Show less This release supports domain separation, enabling organizations to logically segregate data, processes, and administrative tasks into distinct domains. This capability allows precise control over user access and data visibility, critical for multi-tenant environments. ## Key Features * **Domain Separation Support:** Enables separation of data and processes into domains to isolate tenants and control access. * **Run-Time Domain Enforcement:** Ensures data routing to the correct domain during application use, supporting service provider scenarios. * **Comprehensive Separation:** Applies domain separation to user interfaces, caching, reporting, rollups, and aggregations, maintaining data integrity and privacy. * **Multi-Tenant Setup:** Requires instance owner configuration to enable the application across multiple tenants. ## Practical Implications for ServiceNow Customers ServiceNow customers leveraging Workforce Optimization for HR can confidently implement domain separation to support multi-tenant environments or service provider models. For example, when a service provider communicates via chat, tenant customers will only see responses relevant to their domain, ensuring data privacy and clarity. This functionality is delivered with a basic support level, indicating foundational capabilities suitable for typical domain separation requirements in HR operations. ## Related Configuration and Setup * Scheduling, Teams, Coaching, and Demand Forecast setup for Workforce Optimization for HR * Activation of Workforce Optimization for HR within the ServiceNow instance * Guidance on domain separation implementation for service providers Domain separation is supported for Workforce Optimization for HR. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data. ## Support level: Basic {#wfo-hr-domain-separation__section_tnn_j4v_bwb} {#wfo-hr-domain-separation__domain-sep-supported} * Business logic: Ensure that data goes into the proper domain for the application's service provider use cases. * The application supports domain separation at run time. The domain separation includes separation from the user interface, cache keys, reporting, rollups, and aggregations. * The owner of the instance must set up the application to function across multiple tenants. {#wfo-hr-domain-separation__ul_yhr_g2j_xkb} Sample use case: When a service provider (SP) uses chat to respond to a tenant-customer's message, the customer must be able to see the SP's response.{#wfo-hr-domain-separation__p_lsc_nfg_h1c} For more information on support levels, see [Application support for domain separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US).{#wfo-hr-domain-separation__p_msc_nfg_h1c} ## Overview {#wfo-hr-domain-separation__section_aws_j4v_bwb} The goal of Workforce Optimization for Customer Service is to simplify the daily routine of HR Agent Managers to develop high-performing teams by optimizing schedules and work assignments, respond to ad hoc changes in real time, manage time-off requests and providing the skills they need to succeed---all in one workspace . ## How domain separation works in Workforce Optimization for HR {#wfo-hr-domain-separation__section_bws_j4v_bwb} Domain separation is supported. **Related concepts** * [Setting up Scheduling for Workforce Optimization for HR](https://servicenow-prod.fluidtopics.net/YsKC4mB9dK2ZTPOsF9injg "Manage events the team calendar. Create schedule plans, shift plans, event categories, and event types.") * [Setting up Teams in Workforce Optimization for HR](https://servicenow-prod.fluidtopics.net/iWgtzyITAWdw_hynKfgjeg "Organize your teams into assignment groups and create reports for those groups to can gain visibility into the team's performance.") * [Setting up Coaching in Workforce Optimization for HR](https://servicenow-prod.fluidtopics.net/hbkyFJxoPygJLyvaskPCrA "Manage agent skills and assess the quality of completed tasks. Use predictive intelligence to recommend skills for agents. Train your agents with internal and external learning content.") * [Setting up Demand Forecast in Workforce Optimization for HR](https://servicenow-prod.fluidtopics.net/mnpEXPZjqKWfteg9RPWsZw "Configure the data you want to collect, modify forecast parameters and calibrate manual adjustments using Demand Forecast.") **Related tasks** * [Activate Workforce Optimization for HR](https://servicenow-prod.fluidtopics.net/zwG5u4VOs1LyEdgRMPhwEQ "Workforce Optimization for HR solution is highly modular, offering a wide range of capabilities such as Scheduling, Coaching, and Teams applications in Manager Workspace. Configurable Workspace (sn_hr_wfo_workspa) plugin activates all other dependent plugins to enable users to access Scheduling, Coaching, and Teams applications in Workforce Optimization for HR.") **Related topics** * [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US)