---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Define communication plans, tasks, and recipients

# Define communication plans, tasks, and recipients {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define the communication plan, tasks, and recipients that help the agent create a communication task to send out mass notifications.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllHealth and SafetyCritical Event ManagementCommunication Plan Definition.
2. Add a communication plan by selecting New or edit an existing communication plan.
3. On the form, fill in the fields.  
   For more information, see [Communication plan form](https://servicenow-prod.fluidtopics.net/eA5FCvZeZco4_~B2Oh_Q0w "Field description to add a new communication plan.").
4. Select Submit.  
   Note:  
   * You can add tasks and recipient list to the communication plan based on your organizational needs.
   * To learn more about a communication plan and its process, see [Task Communications Management process](https://www.servicenow.com/docs/access?context=task-communications-management&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).
   {#define-communication-plan__ul_ehf_gys_4dc}

*[\>]: and then