Viewing ETTR predictions

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • View the examples of ETTR views across the journey of a case which indicates the estimated time to resolve based on the historical data.

    Once you configure ETTR, you can see the HR Case Resolution Time option. See the Estimated time to resolve value from:
    • Employee portal view
      Figure 1. ETTR for employee
      Displays the estimated time to resolve the case for employee
    • Now Mobile view
      Figure 2. ETTR on Now Mobile
      Displays the estimated time to resolve the case for employee on mobile app
    • Platform view for agent
      Figure 3. ETTR on Platform for agent
      Displays the estimated time to resolve the case for an agent on platform
    • Agent workspace
      Figure 4. ETTR on agent workspace
      Displays the estimated time to resolve the case on agent workspace

    Based on the configuration, the views may be different for your implementation.