---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Starting and importing a Zoom Team Chat

# Starting and importing a Zoom
Team Chat {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Initiate a Zoom Team Chat conversation with the requester to resolve the
ticket and import the chat as task record comments.
* **[Start a Zoom Team Chat](https://servicenow-prod.fluidtopics.net/paWy607u54Qusss0~dB~UA#start-zoom-chat)**   
  Start a Zoom Team Chat with an employee through an open ticket to resolve an incident, request item, and change request.
* **[Import Zoom Team Chat messages](https://servicenow-prod.fluidtopics.net/Q7HQY_VaoFq_b7r4J2Y9gQ)**   
  Import the chat conversation manually or automatically with a user from  Zoom application, which appends and stores the messages in the  Comments section of the ticket in the ServiceNow® instance.