---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management
Release :
- yokohama
ft:locale :
- en-US
ft:publication_title :
- Yokohama Employee Service Management
ft:clusterId :
- emplsm
bundleId :
- emplsm
workflow :
- Employee
---
# Explore
# Explore ServiceNow Otto for Employee Experience {#ariaid-title1}
Release version: Yokohama
Updated September 8, 2025
 2 minutes to read
Summarize
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This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
## Summary of ServiceNow Otto for Employee Experience
ServiceNow Otto for Employee Experience enhances employee engagement by enabling conversational interactions through Now Assist in Virtual Agent, powered by generative AI.
Employees can quickly check the status of their work, including tasks and approvals, and submit catalog requests through natural language conversations.
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## Key Features
* **My Tasks:** Employees can view details of their assigned, pending, or open tasks, including HR and survey tasks. They can mark tasks as complete, view checklists, upload supporting documents, and submit catalog requests via chat commands.
* **My Approvals:** Managers and employees can check and manage approvals for catalog requests, change requests, and knowledge base article approvals. Managers can approve or reject requests directly through chat queries.
* **Summarization for Approvals:** The application uses a summarization skill to provide concise context for approval requests, helping approvers understand relevant details quickly.
* **Expanded Now Assist Search:** When expanded on topic pages, the search functionality switches to Now Assist search, offering enhanced AI-driven results.
* **Company News and Events:** Employees can access the latest company news and upcoming events via the AI Agent within the Now Assist Virtual Agent.
## Practical Use and Configuration
To implement and tailor ServiceNow Otto for Employee Experience, administrators can:
* Activate and configure Now Assist skills using the AI Admin Hub console.
* Analyze and monitor skill usage and performance to optimize employee interactions.
* Duplicate and activate agentic workflows to customize AI agent behavior.
* Implement access control measures for Now Assist AI agents to maintain security and compliance.
## What to Expect
By leveraging ServiceNow Otto for Employee Experience, your organization empowers employees and managers with convenient, AI-driven conversational tools that streamline task management, approvals, and access to organizational information. This leads to improved productivity, faster decision making, and enhanced employee satisfaction through easy digital interactions.
With the ServiceNow Otto for Employee Experience application, your employees can use Now Assist in Virtual Agent to quickly check the status of their work through conversations.
## ServiceNow Otto for Employee Experience overview {#explore-now-assist-for-emp-exp__section_ir1_ymj_52c}
Your employees can use the Now Assist in Virtual Agent, which is powered by generative AI chat capabilities, to engage in an interactive conversational experience. They can check the status of their tasks and approvals and also submit a catalog task.
The ServiceNow Otto for Employee Experience enables your employees to check the following options:
My Tasks
: An employee can view the status of their tasks. They can check their assigned, pending, or open tasks. Depending on their query, the Now Assist in Virtual Agent shows the details of the tasks and lets them open a task for more information by using the Task center.
The ServiceNow Otto for Employee Experience supports the following tasks by default:
* HR tasks like submitting a catalog request
* Survey tasks
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An employee can check their HR service tasks and also submit a request. They can mark a task as complete, view the checklist of a task, or upload a document to support a task. The Now Assist in Virtual Agent also enables an employee to take a survey with the chat survey task.
For example, a manager can chat with Now Assist in Virtual Agent by entering queries like Show me my tasks, Show me my pending tasks, Show me my assigned tasks, Show me my open tasks, or Show me my tasks due today/due this week/due later/due soon.
My Approvals
: An employee can check the approvals that are assigned to them.
: The employee's manager can directly approve or reject an approval. Depending on the query, the chat lets a manager approve or reject a task directly.
The ServiceNow Otto for Employee Experience supports the following approvals by default:
* Catalog request approvals
* Change request approvals
* KB article approvals
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: For example, a manager can enter a query like Show me my approvals, Show me my approvals due today or something similar.
## Summarization for approvals {#explore-now-assist-for-emp-exp__section_xvq_5y2_ngc}
Use the Request, Requested item, and Case summarization skill for approvals to create useful summaries so that the approver users can understand the context quickly.
For more information, see [Activate ServiceNow Otto for Employee Experience skills](https://servicenow-prod.fluidtopics.net/XHsrG7jV9x5wgLRx3l8iOQ "Activate ServiceNow Otto for Employee Experience skills to enable AI-powered summarization and assistance capabilities for employee requests, cases, and approval workflows.").
## Expanded Now Assist search {#explore-now-assist-for-emp-exp__section_q3l_gnv_hhc}
When you search on topic pages and expand the search, the default search changes to Now Assist search.
## Check Company news and events {#explore-now-assist-for-emp-exp__section_fq5_cnf_jgc}
Employees can check their latest company news and upcoming events. The AI Agent in the Now Assist in Virtual Agent displays a list of latest news and any planned events in the company.
For more information about the AI agent, see [Company News \& Events AI Agent](https://servicenow-prod.fluidtopics.net/wKG9GvPFxAX_E2jfyh4L7Q "Use this agent to enable users to check their company-related latest news and upcoming events.").
## Learn more about the Now Assist journey {#explore-now-assist-for-emp-exp__section_u3l_4hk_3hc}
* Get an overview of the Now Assist framework.
* Discover the Now Assist panel.
* Explore the Now Assist skills available.
* Activate and configure a Now Assist skill using the AI Admin Hub console.
* Analyze and monitor Now Assist skill usage and performance.
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For more information about an agentic workflow and activating the required components, see the following topics:
* [Duplicate an agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US)
* [Activate an agentic workflow template](https://www.servicenow.com/docs/access?context=activate-aia-use-case&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US)
* [Modify an AI agent](https://www.servicenow.com/docs/access?context=modify-ai-agent&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US)
* [Implement access control in Now Assist AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US)
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* **[Supporting information for ServiceNow Otto for Employee Experience](https://servicenow-prod.fluidtopics.net/dtkzAUpcuEiMujNfKc8PXw)**
Get a quick overview of the key information related to the ServiceNow Otto for Employee Experience.
**Related topics**
* [Configuring Now Assist settings and features](https://www.servicenow.com/docs/access?context=configuring-na-landing&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US)
* [AI Admin Hub console](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US)
*