Explore Now Assist for Employee Experience
Summarize
Summary of Explore Now Assist for Employee Experience
The Now Assist for Employee Experience application enables employees to utilize generative AI chat capabilities within Virtual Agent to manage their work effectively. Employees can engage in conversations to check the status of their tasks and approvals, as well as submit catalog tasks effortlessly.
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Key Features
- My Tasks: Employees can view their assigned, pending, and open tasks, and open tasks for more details through the Task center. They can also submit HR service requests and complete surveys.
- My Approvals: Employees can check assigned approvals where managers can approve or reject tasks directly through chat. Default supported approvals include catalog request approvals, change request approvals, and KB article approvals.
- Summarization for Approvals: The summarization skill helps approvers quickly understand the context of requests, requested items, and cases.
- Expanded Now Assist Search: Enhances search capabilities on topic pages, integrating Now Assist search functionalities.
- Company News and Events: Employees can access the latest company news and upcoming events via the AI Agent in Virtual Agent.
Key Outcomes
By leveraging Now Assist for Employee Experience, employees can streamline their workflow, enhance task management, and improve communication with their managers. The application fosters a more efficient work environment, allowing for quick access to information and improved interaction with HR services and company updates.
With the Now Assist for Employee Experience application, your employees can use Now Assist in Virtual Agent to quickly check the status of their work through conversations.
Now Assist for Employee Experience overview
Your employees can use the Now Assist in Virtual Agent, which is powered by generative AI chat capabilities, to engage in an interactive conversational experience. They can check the status of their tasks and approvals and also submit a catalog task.
- My Tasks
- An employee can view the status of their tasks. They can check their assigned, pending, or open tasks. Depending on their query, the Now Assist in Virtual Agent shows the details of the tasks and lets them open a task for more information by using the Task center.The Now Assist for Employee Experience supports the following tasks by default:
- HR tasks like submitting a catalog request
- Survey tasks
An employee can check their HR service tasks and also submit a request. They can mark a task as complete, view the checklist of a task, or upload a document to support a task. The Now Assist in Virtual Agent also enables an employee to take a survey with the chat survey task.
For example, a manager can chat with Now Assist in Virtual Agent by entering queries like Show me my tasks, Show me my pending tasks, Show me my assigned tasks, Show me my open tasks, or Show me my tasks due today/due this week/due later/due soon.
- My Approvals
- An employee can check the approvals that are assigned to them.
Summarization for approvals
Use the Request, Requested item, and Case summarization skill for approvals to create useful summaries so that the approver users can understand the context quickly.
For more information, see Activate Now Assist for Employee Experience skills.
Expanded Now Assist search
When you search on topic pages and expand the search, the default search changes to Now Assist search.
Check Company news and events
Employees can check their latest company news and upcoming events. The AI Agent in the Now Assist in Virtual Agent displays a list of latest news and any planned events in the company.
For more information about the AI agent, see Company News & Events AI Agent.
Learn more about the Now Assist journey
- Get an overview of the Now Assist framework.
- Discover the Now Assist panel.
- Explore the Now Assist skills available.
- Activate and configure a Now Assist skill using the Now Assist Admin console.
- Analyze and monitor Now Assist skill usage and performance.