---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Viewing SLAs for HR Service Delivery Agent Workspace

# Viewing SLAs for HR Service Delivery
Agent Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Service Level Agreements (SLAs) can be viewed for cases or tasks and provide progress
information.

## HR Agent Workspace SLAs {#agent-ws-hr-sla__section_tty_jrn_rnb}

View SLAs for HR cases from the Agent Workspace home page:

View SLAs for HR tasks from the Related Items menu.

## HR Playbook SLAs {#agent-ws-hr-sla__section_lxd_4rn_rnb}

View SLAs for HR Playbook from the case card.

Note:  
For more information on SLAs, see [Service Level Management](https://www.servicenow.com/docs/access?context=service-level-mgmt-landing-page&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US).