---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configuring Q\&A Genius Results in ServiceNow Otto for Legal Service Delivery (LSD)

# Configuring Q\&A Genius Results in ServiceNow Otto for Legal Service Delivery (LSD) {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
By using Q\&A Genius Results in the ServiceNow Otto for Legal Service Delivery (LSD) application, you can quickly find the most optimal information in Employee Center, Legal Counsel Center, and global search.

## Q\&A Genius Results overview {#now-assist-lsd-cofig-gen-results__section_svg_4fn_c2c}

The Q\&A Genius Results capability enables request fulfillers and legal users to generate concise, actionable answers from knowledge article results in Legal Counsel Center, Employee Center, and global search.

## Q\&A Genius Results configuration {#now-assist-lsd-cofig-gen-results__section_hdg_qfn_c2c}

For Legal Counsel Center, the Q\&A Genius Results feature is activated by default when you install and activate AI Search and the ServiceNow Otto for Legal Service Delivery (LSD) application.

For global search and Employee Center, you must enable Q\&A Genius Results manually. For more information, see [Enabling Now Assist Q\&A Genius Results](https://www.servicenow.com/docs/access?context=enabling-now-assist-qa-grs&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) and [Enable Now Assist genius results](https://servicenow-prod.fluidtopics.net/llB~dToO~pAczHm24g50oQ "Enable the Now Assist in AI Search setup to use Now Assist genius results.").

For more information on the other supported search engines, see [Search in Legal Service Delivery](https://servicenow-prod.fluidtopics.net/54u2tNAmt6Gasb1rRBlRSg "Legal Service Delivery supports multiple search engines that helps you quickly find the most optimal information in the Legal Counsel Center and Employee Center.").