---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Collect employee input

# Collect employee input {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Collect employee input

ServiceNow's employee forms allow HR teams to collect or verify employee information efficiently without creating additional case records or modifying existing tables.
These forms are questionnaires built with the survey designer and can be integrated directly into HR tasks and task templates.
The collected data can be mapped to existing target table fields, enabling both auto-population and updates of employee information.
Show full answer Show less  

## How to Collect Employee Input

* Create the employee form using the survey designer, designing questions that map to fields on a target table.
* Configure the HR task type to "Collect employee input" and use the form within HR tasks or HR task templates.
* Employee responses are stored in the **Metric Result \[asmtmetricresult\]** table, allowing you to query answers using HR criteria records.

## Practical Use Cases

For example, during onboarding, you can ask new hires if they have any inventions to disclose using an employee form. Based on their responses, downstream activities or additional tasks can be triggered automatically, such as collecting detailed information about the invention.

## Error Handling

If errors occur while updating employee forms, work notes are added to the HR case and task forms. HR agents must manually resolve these errors, with further details accessible via **HR Administration \> Employee Form Errors**.

## Configuration Steps

* Create an employee form record.
* Build questions using the survey designer.
* Map questions to fields on the target table to enable data synchronization.
* Create HR criteria records to query employee responses for use in automated processes.

This setup streamlines data collection from employees, supports automated process triggers, and reduces manual data entry, enhancing HR operational efficiency.  
Collect employee input without creating additional case records or adding new fields to
existing tables with employee forms.

Employee forms are questionnaires built using the survey designer that you can use in HR tasks
to verify or update information from employees. The information collected can be mapped directly
to fields on a target table. You can also use HR criteria to query answers for use in downstream
processes, such as for lifecycle event activities.

## How to collect employee input {#employee-form-configuration__section_ifh_4kv_rhb}

Employee forms enable you to collect or verify information from employees. To use them, you
must first create the employee form. Employee form questionnaires are built using the survey
designer, and you can map questions from the employee form to corresponding fields on a target
table. The mappings allow you to auto-populate information onto the employee form, and that
information can be read-only or editable. If editable, the updated values will be pushed back to
the corresponding table fields.

For more information, see [Create an employee form](https://servicenow-prod.fluidtopics.net/A7KXYiFry0YNL7s0bUpUuw "Create or modify an employee form so that you can collect employee input. Configuration of the employee form is a three-part process. First, create the employee form record. Second, use the survey designer to build one or more questions for the employee form. Third, you can map questions from the employee form to corresponding fields on a target table.").

Once created, you can use the employee forms in HR tasks or HR task templates.  
Note:  
Make sure that the HR task type is set to Collect employee input.

* [Adding an HR task to an HR case](https://servicenow-prod.fluidtopics.net/z3QpDns5jUJWZ9oCJc7F8g "You can add, view, or work on HR tasks assigned to HR cases.")
* [Configure an HR task template](https://servicenow-prod.fluidtopics.net/DLhVyRo8l88eb8LVw4P~Yg "Create or modify an HR task template to automatically populate fields on the HR task form when that task is generated. You can configure an HR task template for an HR service or lifecycle event activity.")

{#employee-form-configuration__ul_igd_dc5_thb}

You can also use HR criteria records to query collected answers for use in downstream
processes, such as for lifecycle event activities. Because questions on the employee form are
built using the survey designer, the answers collected are saved to the Metric Result
\[asmt_metric_result\] table. You can use HR criteria records to query answers from that table to
determine whether an activity should trigger for a particular user. For example, if on an
invention disclosure form, the new hire answers yes, then you can use that answer to trigger the
creation of another task to collect details on the invention.

For more information, see [Create an HR criteria record for an employee form](https://servicenow-prod.fluidtopics.net/aSkSK2SOWg42GNx_QELgmw "Create an HR criteria record for an employee form based on the employee answers stored in the Metric Result [asmt_metric_result] table.").  

## Gathering intellectual property information

As part of the onboarding process, you want to ask new hires if they have any inventions to
disclose. If they do, you want to gather details on the invention. To collect this information,
you need to create an employee form, which is a questionnaire built using the survey designer.
The questionnaire can include:

* New hire's manager
* New hire's business unit
* Do you have inventions to disclose?
* If yes, provide details on your invention.

{#employee-form-configuration__ul_dyn_pbb_b3b}

After you create the employee form, you can use the form in HR tasks to collect the
information you need. The following GIF shows an example of an HR agent creating a collect
employee input task for an employee, Eva Seahorn, as part of an HR case.

The employee can then provide that information when they receive the to-do. The follow GIF
shows an example of the employee, Eva Seahorn, then completing the collect employee input to-do
in the Employee Center.

## Collect employee input error handling {#employee-form-configuration__section_gst_ykw_b3b}

If an error occurs when updating the employee form, a work note will be added to the HR case
and HR task forms. Information not updated must be manually updated by the HR agent, and you can
navigate to HR AdministrationEmployee Form Errors for further details on the error.
* **[Create an employee form](https://servicenow-prod.fluidtopics.net/A7KXYiFry0YNL7s0bUpUuw)**   
  Create or modify an employee form so that you can collect employee input. Configuration of the employee form is a three-part process. First, create the employee form record. Second, use the survey designer to build one or more questions for the employee form. Third, you can map questions from the employee form to corresponding fields on a target table.
* **[Create an HR criteria record for an employee form](https://servicenow-prod.fluidtopics.net/aSkSK2SOWg42GNx_QELgmw)**   
  Create an HR criteria record for an employee form based on the employee answers stored in the Metric Result \[asmt_metric_result\] table.

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