---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use the ServiceNow Otto for Legal Service Delivery (LSD) capabilities from the Now Assist panel

# Use the ServiceNow Otto for Legal Service Delivery (LSD) capabilities from the Now Assist panel {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the contextual generative AI
capabilities, such as a request summary by using the conversational interface in the Now Assist panel.

## Before you begin

Make sure that Next Experience is enabled in the instance. For more information, see [Next Experience UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US).

Role required: sn_lg_gen_ai.request_fulfiller

## About this task

You can use the Now Assist panel to request a summary.

For more information about the Now Assist panel, see [Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). For information about activating the Now Assist panel, see [Activate Now Assist panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

## Procedure

1. Log in to an instance where the ServiceNow Otto for LSD application is installed.
2. Navigate to WorkspacesLegal Counsel Center.
3. Request the generative AI capabilities in LSD for summarization by selecting the Now Assist icon ![Now assist icon.]().
4. After you request the generative AI capabilities, select Summarize a record.
5. Enter the record number that you want to summarize.  
   The summary is displayed.

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