---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Enhance employee experience by integrating ServiceNow with Zoom

# Enhance employee experience by integrating ServiceNow with Zoom {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ServiceNow integration with Zoom helps employees to
interact with agents and resolve their IT-related issues using Zoom.
* **[Starting and importing a Zoom Team Chat](https://servicenow-prod.fluidtopics.net/iDA9HLZcF8hlMq6pAUy_Fw)**   
  Initiate a Zoom Team Chat conversation with the requester to resolve the ticket and import the chat as task record comments.
* **[Chat-specific configuration for Collaboration services for Zoom](https://servicenow-prod.fluidtopics.net/Qs9_ArdGXQI6qrS3z~KaOQ)**   
  Configure chat-specific options for Collaboration services for Zoom.