---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Case and Task Templates

# Case and Task Templates {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a Workplace case manager, you can create templates to simplify the process of creating tasks and cases by populating fields automatically.  
You can create the following types of template:

* Case template: A case template auto-populates fields when a case is being created.

  For information about creating case templates, see [Create a Workplace case template](https://servicenow-prod.fluidtopics.net/lA45wHRuMxSyUnRIYzK7kw "Create a Workplace case template for use when creating workplace services.").
* Task template: A task template auto-populates fields when a task is being created. You can modify predefined workplace task templates or create your own templates and associate them with workplace tasks.

  For information about creating task templates, see [Create a Workplace task template](https://servicenow-prod.fluidtopics.net/USn0YwR1C358MqDcvacocQ "A Task template simplifies the process of creating tasks in Workplace Case Management by populating fields automatically.").
{#wsd-templates__ul_qfg_dlb_smb}
**Related concepts**   

* [Workplace Services](https://servicenow-prod.fluidtopics.net/toavYIukrLTOtf9x3eGtng "The ServiceNow Workplace Case Management application enables you to create a workplace service with pre-defined steps for fulfillment. You can create workplace services for requests like cleanliness, IT, office setup, and travel requests. For example, you can create a request for HVAC issues, broken chairs, floor spills, move requests, and more.")
* [Raise workplace service requests](https://servicenow-prod.fluidtopics.net/eZMm1EKYgjCxPrbuROwl5w "You can request a workplace service using the Workplace Service Portal or the Now Mobile app.")