--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Employee Center Pro plugins # Employee Center Pro plugins {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Employee Center Pro plugins The Employee Center Pro plugins enhance the ServiceNow platform by providing a comprehensive, multi-department self-service portal designed to improve employee engagement and communication. These plugins come pre-installed or can be optionally added to extend functionality, enabling ServiceNow customers to deliver better employee experiences and streamline service delivery. Show full answer Show less ## Plugins Installed with Employee Center Pro When you install Employee Center Pro, several core plugins are included to establish a robust employee self-service environment: * **Employee Center (snexsp):** A customizable portal framework that supports multi-department self-service portals. * **Employee Center Pro (snexsppro):** Extends the Employee Center with enhanced communication and engagement features. * **Enterprise Service Management Integrations Framework (snhrintegfw):** Enables integration with third-party systems for expanded functionality. * **Employee Center Core (snhrsp):** Provides a mobile-friendly portal experience. * **Employee Experience Taxonomy (snect):** Adds a structured content taxonomy for multi-department service delivery. * **Employee Experience Foundation (snexempfd):** Includes components such as optimized email layouts to enhance the employee experience. * **Content Publishing (snsd):** Allows creation and distribution of various employee-targeted content types. * **Content Experiences (snca):** Packages content into campaigns for targeted delivery across multiple channels; requires Content Publishing. ## Optional Plugins to Extend Employee Center Pro Additional plugins are available to enhance specific capabilities but are not mandatory. Some require dependencies on core plugins: * **Employee Profile (snemployee):** Offers a unified, configurable employee profile with comprehensive work-related information and customizable visibility. * **Communities (com.sncommunities):** Supports employee forums for collaboration and engagement; depends on Content Publishing and Content Experiences plugins. * **Content Analytics (sncda):** Provides insights on content freshness and employee engagement to optimize communication; requires Content Publishing and Content Experiences. * **Content Governance (sncg):** Streamlines content creation requests, progress tracking, previews, and approvals before publishing; also depends on Content Publishing and Content Experiences. ## Practical Benefits for ServiceNow Customers By leveraging these plugins, ServiceNow customers can build a tailored, engaging employee self-service portal that supports multiple departments and devices. The platform facilitates effective content management, targeted communication campaigns, and integrates with external systems to create a unified employee experience. Optional plugins further enable collaboration, content lifecycle management, and employee profile enhancements, helping organizations drive employee satisfaction and productivity. Discover the Employee Center Pro plugins that are included out-of-the-box on a new ServiceNow® instance, as well as plugins that are installed when you upgrade to Employee Center Pro. ## Installed with Employee Center Pro {#ecpro-plugins__section_emg_l2v_q1c} The following dependency plugins are installed with Employee Center Pro.{#ecpro-plugins__table_kc2_q2v_q1c__entry__2} | Plugin | Description | |-|-| | Employee Center (sn_ex_sp) | Installs a customizable multi-department portal and framework to help administrators build a self-service portal that provides a great self-service experience for employees. | | Employee Center Pro (sn_ex_sp_pro) | Employee Center Pro extends the standard Employee Center capabilities and provides a platform for employees to communicate and be engaged. [Install Employee Center Pro](https://servicenow-prod.fluidtopics.net/bt52fyFfeqfl2bX1o2BZPw "Employee Center Pro extends the standard Employee Center capabilities and provides a platform for employees to communicate and be engaged.") | | Enterprise Service Management Integrations Framework (sn_hr_integ_fw) | Enables Employee Center Pro to integrate with third-party systems. [Enterprise Service Management Integrations Framework](https://servicenow-prod.fluidtopics.net/GTv3CkdG~6F~BMx_TPGiMw "The ServiceNow Enterprise Service Management Integrations Framework application contains common components that can be used for integrating your ServiceNow application with third-party systems. It uses the flow designer capability to communicate with external instances and third-party systems.") | | Employee Center Core (sn_hr_sp) | Activates a portal framework that allows administrators to build a mobile-friendly self-service experience for users. | | Employee experience taxonomy (sn_ect) | Provides an employee content taxonomy for multi-department service delivery. | | Employee Experience Foundation (sn_ex_emp_fd) | Contains components such as best practice email layouts that improve employee experiences. | | Content Publishing (sn_sd) | Use Content Publishing to create different types of information you want to distribute to your employees. [Activate Content Publishing](https://servicenow-prod.fluidtopics.net/uO5wB9BRCzRfMOUQcp6nRQ "Activate the Content Publishing [sn_cd] to create and distribute engaging employee content. This plugin includes demo data and activates related plugins if they are not already active. To use the Employee Communities feature, activate the Customer Communities [com.sn_customer_communities] plugin.") | | Content Experiences (sn_ca) | Package your content into a campaign using multiple channels to deliver the right message to the right audience at the right time. Requires Content Publishing (sn_sd) [Activate Content Experiences](https://servicenow-prod.fluidtopics.net/fNj_oE5cwyNPhKmGdzatAA "You can activate the Content Experiences [sn_ca] plugin if you have the admin role to deliver targeted content and campaigns to keep employees informed and engaged. This plugin includes demo data and activates related plugins if they are not already active.") | [Table 1. Plugins for Employee Center Pro] {#ecpro-plugins__table_kc2_q2v_q1c} To learn about the tables, roles, and widgets installed, see [Components installed with Employee Center Pro](https://servicenow-prod.fluidtopics.net/bFe86DJvYklEwuBTGk9GbA "Several types of components install with the activation of the Employee Center Pro plugin, including user roles and tables.") ## Plugins to extend Employee Center Pro capabilities {#ecpro-plugins__section_a1x_bfv_q1c} The following plugins are available after you install Employee Center Pro. It is not required to install all the plugins, however some plugins depend on other plugins to function.{#ecpro-plugins__table_yb4_2fv_q1c__entry__2} | Plugin | Description | |-|-| | Employee Profile (sn_employee) | Enhance employee experience with a unified, configurable profile, offering comprehensive work-related information, extensibility across business units, and personalized visibility settings. | | Communities (com.sn_communities) | The Communities plugin supports [Employee Forums](https://servicenow-prod.fluidtopics.net/3HEd76tXEvYBnqnJP7QwXQ "Employee Forums delivers Communities features to the Employee Center Pro portal to help employees connect, engage, and collaborate with other employees. Use Employee Forums to share business information, promote employee engagement, encourage ideas and feedback, and to give your employees a voice."), where employees can connect, engage, and collaborate with each other. Requires Content Publishing (sn_sd) and Content Experiences (sn_ca) [Activate Communities plugins](https://www.servicenow.com/docs/access?context=activate-communities&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) | | Content Analytics (sn_cda) | Content Analytics helps you decide when content is stale, needs refreshing, and how engaged your employees are with your communication. Requires Content Publishing (sn_sd) and Content Experiences (sn_ca) [Activate Content Analytics](https://servicenow-prod.fluidtopics.net/x9txSvORRCC8_v7Mh34v6A "Activate Content Analytics if you have an admin role to use the default analytics solution that provides web portal traffic analytics, as well as Content Experiences (aka Campaigns) related engagement statistics.") | | Content Governance (sn_cg) | Content Governance provides a streamlined way for employees to request content to be created, track the progress, preview the content, and approve it before it is published. Requires Content Publishing (sn_sd) and Content Experiences (sn_ca) [Activate Content Governance](https://servicenow-prod.fluidtopics.net/_2DDtcfE_Vqca2uFNhy0~A "You can install the Content Governance application (sn_cg) to provide a streamlined method for employees to request content to be created for Content Publishing.") | [Table 2. Optional plugins for Employee Center Pro] {#ecpro-plugins__table_yb4_2fv_q1c} For more information, see the [List of plugins (Yokohama)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).