By defining entity types (such as Business Units or Marketing Units) and associating workplace entities (like ITSM or Facilities) under them, you create a parent-child hierarchical model that supports efficient space utilization, reporting, and management.

Key Features

• Hierarchical Structure: Configure multiple entity types with defined order levels to create a hierarchy where lower order values represent higher hierarchy levels. Assign workplace entities accordingly.
• Space Allocation and Visualization: Manage and visualize space allocations based on workplace entities on floor maps and stack plans, enhancing clarity on space usage per business unit.
• Parent-Child Management: Perform actions on parent entities that cascade to child entities, such as pushing down workplace entities or activating/deactivating entities collectively.
• Entity Activation Control: Activate or deactivate workplace entities with automatic status changes cascading to child entities. Note that inactive parents prevent child activation.
• Filtering and Actions: Easily filter workplace locations by entity and perform bulk or individual management actions.
• Integration with Space Optimization: Use the Space Optimization dashboard to analyze space consumption data organized by workplace entities.
• Entity Type and Workplace Entity Creation: Add new entity types to group workplace entities, and create workplace entities specifying their parent and associated entity type to reflect your organizational structure.

Practical Application for ServiceNow Customers

Configuring workplace entities and entity types enables workplace managers to:

• Create a business-aligned organizational model for workplace management.
• Allocate and track space usage efficiently by business unit or department.
• Visualize space allocations on maps and plans to support decision-making.
• Manage space consumption controls across business hierarchies.
• Streamline workplace location management via filtering and hierarchy-based bulk actions.

Note that scenario creation is not supported on workplace entities, but map-based space administration and filtering are fully enabled.

Next Steps

• Define and order workplace entity types according to your organization’s hierarchy.
• Create workplace entities and assign them to these entity types, establishing parent-child relationships as needed.
• Use the Space Optimization dashboard and floor maps to monitor and optimize workplace space utilization.
• Leverage entity activation and push-down features to maintain consistent space allocations across your business units.